Assistant Front Office Manager

PT Accor Advantageplus; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent hospitality company is seeking a Front Office Manager for their luxury hotel in Jakarta. The role requires leading the front office team, enhancing guest satisfaction, and overseeing daily operations. Candidates should have a Bachelor's degree in Hospitality Management, at least five years of experience in front office operations, and proven leadership skills. Fluency in English and Bahasa Indonesia is essential. This position offers a dynamic work environment in a renowned hotel brand.

Qualifications

• Minimum of 5 years of experience in hotel front office operations.
• 2+ years in a managerial role.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Lead and mentor the front office team.
• Develop strategies to enhance guest satisfaction.
• Oversee daily front desk operations.
• Train front office staff to deliver high-quality service.
• Manage guest complaints professionally.

Skills

Leadership

Customer service

Problem-solving

Communication

Revenue management

Organizational skills

Interpersonal skills

Adaptability

Time management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel’s 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For an array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates.

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, a remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands.

Job Description

• Lead and mentor the front office team, fostering a culture of excellence and collaboration
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses effectively
• Ensure compliance with brand standards and local Indonesian hospitality regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Jakarta to provide guests with valuable recommendations

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Adaptability to changing priorities and ability to work well under pressure
• Exceptional communication and interpersonal skills to interact effectively with guests, staff, and management
• Fluency in English and Bahasa Indonesia; additional languages are a plus
• Thorough understanding of Indonesian hospitality regulations and local culture in Jakarta
• Enthusiasm for staying updated on hospitality trends and implementing innovative solutions

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific’s most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific, Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia.