Area Manager (Sparks Sport Academy)

Seven Retail; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading educational services provider in Jakarta seeks an experienced operations manager to oversee multiple centers. You'll be responsible for leading teams to achieve sales and customer satisfaction targets, conducting performance reviews, and developing sales strategies to enhance student enrollment. The ideal candidate will have a strong background in managing teams, data analysis for growth opportunities, and engaging with parents to drive retention programs.

Qualifications

• Proven experience managing locations or teams in education, retail, or service sectors.
• Track record of leading teams to achieve sales and customer satisfaction targets.
• Experience in performance reviews and implementing improvement plans.
• Success in sales strategy execution to boost enrollment.

Responsibilities

• Oversee Academy Managers at multiple centers to ensure efficient operations.
• Lead teams to meet sales and customer satisfaction targets.
• Analyze sales data for growth opportunities and prepare performance reports.
• Engage with parents to enhance service and retention programs.

Skills

Leadership

Sales Strategy Development

Performance Management

Data Analysis

Stakeholder Engagement

Job description

Coverage Area: Jabodetabek

Job Description

• Oversee Academy Managers at 7+ centers, ensuring efficient operations.
• Lead and motivate teams to meet sales and customer satisfaction targets.
• Conduct performance reviews and implement improvement plans.
• Develop and execute sales strategies to boost student enrollment.
• Mentor the Student Advisors to meet sales KPIs and maintain high conversion rates.
• Analyze sales data to identify growth opportunities.
• Establish customer-focused processes at each branch.
• Engage with parents to enhance service and drive retention programs.
• Align center performance with company goals and prepare detailed performance reports.
• Contribute to strategic planning for regional growth.

Qualifications

• Proven experience managing locations/teams (education, retail, or service sector).
• Track record of leading teams to hit sales & customer satisfaction targets.
• Experience conducting performance reviews and implementing improvement plans.
• Success in developing/executing sales strategies that boost enrollment.
• Ability to mentor sales teams (e.g., Student Advisors) to achieve KPIs & high conversion rates.
• Proficiency in analyzing sales data to identify growth opportunities.
• Experience designing customer-focused processes (e.g., parent/student journey).
• Skills in engaging stakeholders (e.g., parents) to drive retention programs.
• Ability to align center performance with company goals + deliver detailed reports.
• Experience contributing to regional growth planning (market analysis, resource scaling).
• Multi-site operational leadership, having KPI-driven coaching, Sales pipeline optimization, Data-driven decision-making, and Conflict resolution.