Area Manager (Clinic Jabodetabek)

Pengiklan Anonim; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A healthcare provider in Indonesia is seeking a Clinic Operations Manager to lead, supervise, and develop clinic teams. You will ensure smooth daily operations, improve performance indicators, and implement service excellence standards. The ideal candidate should have at least 5 years in healthcare operations management with strong leadership and problem-solving skills. This role offers opportunities for significant impact in a rapidly scaling environment.

Qualifications

• Minimum 5 years experience in clinic/retail/healthcare operations management.
• Proven experience managing multi-site operations.
• Comfortable working with metrics, SOPs, and targets.

Responsibilities

• Lead and develop Clinic Supervisors and clinic teams.
• Ensure daily clinic operations comply with company SOPs.
• Monitor and improve key performance indicators.
• Implement standards of service excellence.
• Drive operational improvements and cost efficiencies.

Skills

Leadership skills

Communication

Analytical skills

Problem-solving

Interpersonal skills

Job description

Lead, supervise, and develop Clinic Supervisors & clinic teams in your assigned area.

Ensure daily clinic operations run smoothly, efficiently, and in compliance with company SOPs.

Monitor and improve key performance indicators (occupancy, sales, productivity, patient satisfaction).

Implement standards of service excellence to maintain world-class patient experience.

Solve operational issues proactively with a strong problem-solving mindset.

Conduct regular clinic visits, audits, and coaching sessions.

Coordinate with cross-functional departments (Medical, Finance, Talent, Marketing, Supply Chain).

Drive operational improvements, cost efficiencies, and continuous service quality enhancement.

Lead execution of company initiatives across clinics within the assigned area.

Minimum 5 years experience in clinic/retail/healthcare operations management.

Strong leadership skills with proven experience managing multi-site operations.

Excellent communication, interpersonal, and coaching ability.

Analytical and comfortable working with metrics, SOPs, and targets.

High ownership, initiative, and problem-solving orientation.

Able to work in a fast-paced, structured, and rapidly scaling environment.

Willing to travel/visit clinics regularly.