AR Collection Specialist

Qiscus; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A customer engagement platform in Daerah Istimewa Yogyakarta is seeking an AR Collection Specialist to manage accounts receivable and ensure timely collection of payments. You will engage with clients to follow up on outstanding invoices and collaborate with internal teams to resolve billing issues. The ideal candidate will have a Bachelor's degree in a relevant field and 1-2 years of experience in collections. Attention to detail and effective communication skills are essential for success in this role.

Qualifications

• 1-2 years of experience in Accounts Receivable, Billing, or Collections.
• Comfortable using Microsoft Excel and/or accounting software.
• Understanding of basic accounting and financial principles.

Responsibilities

• Monitor and update accounts receivable records.
• Follow up with clients regarding outstanding invoices.
• Assist in collecting overdue payments from clients.
• Maintain accurate documentation of client communications.
• Support the resolution of billing-related questions.
• Prepare weekly or monthly AR status reports.
• Coordinate with internal teams regarding billing issues.
• Assist the finance team during month-end closing.

Skills

Good communication skills

Basic negotiation

Problem-solving abilities

Detail-oriented

Organizational skills

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

Microsoft Excel

Accounting software (Jurnal.id, Accurate)

Job description

Qiscus is an Agentic Customer Engagement Platform that adapts intelligently to customer behavior, unifies conversations, and integrates seamlessly into existing systems, enabling personalization at scale and real business impact. As Qiscus and its subsidiary company continue to expand, strengthening our cash flow and ensuring disciplined receivable management becomes increasingly important.

We’re looking for an AR Collection Specialist who is proactive, detail-oriented, and eager to grow. If you enjoy structured follow‑ups, keeping financial records accurate, and collaborating with both internal teams and clients, this role is for you.

What You Will Do

• Monitor and update accounts receivable records, including checking overdue accounts.
• Follow up with clients regarding outstanding invoices through email, chat, or calls.
• Assist in collecting overdue payments or confirming payment commitments from clients.
• Maintain accurate documentation of all client communications and collection activities.
• Support the resolution of basic billing‑related questions or discrepancies.
• Prepare weekly or monthly AR status reports (overdue list, follow‑up progress, payments received).
• Coordinate with internal teams (Finance, Business, Operations) regarding billing issues or client clarifications.
• Assist the finance team during month‑end closing related to AR balances and collections.

What You Bring to the Role

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 1-2 years of experience in Accounts Receivable, Billing, or Collections.
• Good communication skills and a professional approach when dealing with clients.
• Basic negotiation and problem‑solving abilities.
• Comfortable using Microsoft Excel and/or accounting software (Jurnal.id, Accurate, or similar).
• Understanding of basic accounting and financial principles.
• Detail‑oriented, organized, and able to follow structured workflows.
• Ability to work in a fast‑paced environment and manage multiple follow‑ups.