AI Customer Success Lead

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 832.639.000 - 1.165.696.000; Full time

Job summary

A global AI scale-up seeks a skilled leader to head their Customer Success team in Indonesia. The role requires driving project execution and ensuring key clients achieve exceptional outcomes. Candidates should have at least 3 years of team leading experience, strong data analysis skills, and proficiency in both English and Chinese. This position offers the opportunity to manage client relations and ensure high-quality project deliverables.

Qualifications

• Minimum of 3 years of team leading experience is required.
• Proven success with key IT/AI/SaaS client projects.
• Strong analytical skills and independent problem-solving abilities.

Responsibilities

• Own end-to-end key account projects including workbooks and presentations.
• Deliver analytics and troubleshoot technical issues.
• Guide team members to achieve revenue targets.

Skills

Leadership

Data analysis

Problem-solving

Professional English fluency

Chinese proficiency

Detail-oriented

Job description

About Our Client

• A global AI scale-up specialized in AI Voice Automation

Role Summary

• Lead the Philippines Customer Success team to ensure key clients achieve exceptional outcomes.
• Drive project execution, data‑driven insights, and team performance while building strong client relationships.

Key Responsibilities

• Project Leadership: Own end‑to‑end key account projects (workbooks, presentations, use cases).
• Client Success: Deliver analytics, troubleshoot technical issues, and track success metrics.
• Team Management: Guide the team members to achieve revenue targets in a fast‑paced environment.
• Quality Assurance: Ensure timely, high‑quality deliverables under tight deadlines.

Requirements

• Experience: at least 3 years team leading experience.
• Account Skills: Proven success with key IT/AI/SaaS client projects.
• Analytical Agility: Strong data analysis and independent problem‑solving skills.
• Communication: Professional English fluency; Chinese proficiency required.
• Work Ethic: Detail‑oriented, hands‑on, and thrives under pressure.
• Industry Background: AI/SaaS experience preferred.