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Senior IT Engineer - Reigate
Job summary
An IT service provider in Reigate is seeking a Senior IT Engineer to join their Managed Service Provider team. The role is hybrid, requiring three days on-site per week. Key responsibilities include providing high-level technical support across Windows, Microsoft 365, and cloud environments, acting as an escalation point for junior engineers, and managing complex incidents. The ideal candidate is customer-focused and enjoys a fast-paced, diverse technical environment, supporting a wide range of clients.
Qualifications
- Skilled in providing high-level technical support across diverse IT environments.
- Ability to act as an escalation point for junior team members.
- Experience in managing and resolving complex incidents and service requests.
Responsibilities
- Provide high-level technical support across Windows and Microsoft 365 environments.
- Act as an escalation point for junior service desk engineers.
- Manage and resolve complex incidents and service requests.
Skills
Location: Reigate (Hybrid - 3 days on-site per week)
Salary: Up to £40,000 per annum
Type: Full-time, Permanent
We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business.
You'll act as an escalation point for the 1st / 2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.
- Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
- Act as an escalation point for junior service desk engineers
- Manage and resolve complex incidents and service requests within agreed SLAs
- Support client onboarding, migrations, and project delivery tasks
- Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
- Ensure accurate documentation of systems, processes, and incident resolutions
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.