IT Engineer - Plymouth - £18.87 Per Hour - Umbrella CONTRACT

Click; Roborough; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading Government contractor seeks an experienced IT Engineer to be based in Plymouth. The candidate will manage ticket queues, oversee stock management, and perform hardware repairs. Requirements include SC clearance and a full clean driving license, along with at least 2 years of experience in PC field service. The role is an essential part of ensuring service levels and support for IT assets in a government setting.

Qualifications

• Must have SC clearance or be able to gain this.
• UK National with a UK passport.
• 2+ years of experience in a PC field service environment.

Responsibilities

• Manage queue tickets assigned to their Hub.
• Oversee stock management of IT assets.
• Perform hardware repairs and liaise with vendors.

Skills

Service Level Maintenance

Hardware Diagnostic and Repair

Ticket Management

Stock Management

Tools

HP and Dell Systems

Job description

We are recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department.

Summary of responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader

Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)

Accredited or willing to go through HP & Dell - Desktop and Laptop training