Senior IT Engineer - Reigate

Nextech Group; Reigate; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

An IT service provider in Reigate is seeking a Senior IT Engineer to join their Managed Service Provider team. The role is hybrid, requiring three days on-site per week. Key responsibilities include providing high-level technical support across Windows, Microsoft 365, and cloud environments, acting as an escalation point for junior engineers, and managing complex incidents. The ideal candidate is customer-focused and enjoys a fast-paced, diverse technical environment, supporting a wide range of clients.

Qualifications

• Skilled in providing high-level technical support across diverse IT environments.
• Ability to act as an escalation point for junior team members.
• Experience in managing and resolving complex incidents and service requests.

Responsibilities

• Provide high-level technical support across Windows and Microsoft 365 environments.
• Act as an escalation point for junior service desk engineers.
• Manage and resolve complex incidents and service requests.

Skills

Technical support

Windows

Microsoft 365

Networking

Cloud environments

Job description

Senior IT Engineer - Reigate

Location: Reigate (Hybrid - 3 days on-site per week)

Salary: Up to £40,000 per annum

Type: Full-time, Permanent

About the Role

We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business.

You'll act as an escalation point for the 1st / 2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.

Key Responsibilities

• Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
• Act as an escalation point for junior service desk engineers
• Manage and resolve complex incidents and service requests within agreed SLAs
• Support client onboarding, migrations, and project delivery tasks
• Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
• Ensure accurate documentation of systems, processes, and incident resolutions

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