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Families just like yours, trust and rely on Right at Home Tyneside to provide high-quality homecare services for their loved ones. We offer a wide range of services to support Clients to remain living safely and independently in the comfort of their own home.

We believe that individuals should enjoy peace of mind and care exclusively tailored to their needs and preferences

Hours per week: 08.00 to 16.30 with a 45-minute lunch

Right at Home Tyneside provides person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently. We are a friendly, professional, local home care provider which recognises that its employees are its greatest asset. We are looking for an experienced Care Coordinator to join our growing team and take responsibility for a major part of our domiciliary business.

We are looking for an individual with the strength and determination to support us in taking our business to the next level. Under the direction of the Registered Manager, you will be responsible for weekly rostering and the holistic delivery of outstanding care. You will have exceptional people management and communication skills to support and coach our team of Carers, a thorough understanding of CQC compliance criteria and the ability to drive towards an Outstanding CQC rating. This role is extremely fast paced and requires and experienced dedicated individual, able to remain positive and professional when working under pressure.

You will also require a great deal of flexibility, and you will need to be focussed in achieving operational goals and targets.

Job Description

Main Duties & Responsibilities

• To be accountable to the Registered Manager
• Ensure outstanding compliance across the business and to support the business in achieving a minimum of Good in CQC inspections. Outstanding is the desired rating
• To plan, allocate and evaluate the workload of all staff and schedule rotas accordingly. To follow the Golden Rules associated with the Care Co-Ordinator role and ensure the Carers can spend the allocated care time with each Client and to allow for travel time, whilst minimising mileage cost
• Ensure consistent application of company policies, procedures and approved practice; and to promote the aims of the business
• Ensure the provision of high-quality care services to vulnerable people living in their own home
• Ensure any changes to Client or Carer needs and availability, are communicated to all relevant parties quickly and effectively and ensure all changes are recorded appropriately
• To answer the telephone promptly and professionally, dealing with any enquiries or queries and respond to call backs / information requests promptly. Share a fair portion of the ‘out of hours, on call’ responsibility
• To oversee a team of 3 Senior Carers and ensure all staff receive supervision, observation and appraisals and to maintain appropriate electronic records. Prepare Care Plans for all new Clients before support commences and review as required thereafter.
• Assist in setting, monitoring and reviewing key performance indicators for individual staff members and the overall office
• Comply with all reporting requirements, including KPI reporting, in line with company procedures
• To ensure all computerised and manual records are up to date
• To liaise with the Recruitment Co-Ordinator and identify staffing requirements
• To ensure training needs of all staff are met effectively – arrange shadow shifts and competency sign-offs following induction programmes and identify and provide for on-going training needs
• To liaise with other agencies involved with the client to ensure the provision of integrated services

Person Specification

Qualifications & Experience

• Hold NVQ2 / 3 in Health and Social Care
• In depth understanding of CQC assessment criteria for Good and Outstanding scores
• At least 2 years’ experience of service provision in the care industry, rostering around 2000hrs / week and managing a team of 75 Carers

Abilities, Skills & Behaviours

• Highly driven and have the desire to make a real difference and greatly improve an already well-established business
• Good communication and interpersonal skills, with the ability to talk passionately about our services and values to potential referral sources. Build strong, positive, working relationships with carers, clients, families, and other parties
• Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge. Previous use and knowledge of a scheduling / HR / recording system would be advantageous.
• Working knowledge of Regulatory Frameworks and Regulatory Body Inspection processes and documentation
• Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
• Extremely well organized, excellent planning and prioritising ability with high attention to detail
• Ability to establish and maintain effective professional working relationships