Receptionist

Malmaison Hotel Du Vin Holdings Limited; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality provider in Scotland is seeking a Receptionist for Fraser Suites Glasgow. In this dynamic role, you will handle check-ins, answer guest inquiries, and ensure a smooth front desk operation. The ideal candidate should have strong communication skills and a passion for exceptional guest service. You can expect a full-time position with a competitive rate of pay at £12.40 per hour, along with various employee benefits including career development programs and wellness initiatives.

Benefits

Staff discounts

Fully funded apprenticeship programs

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness initiatives

Employee Assistance Programme

Qualifications

• Previous experience in a similar role is preferred but not required.
• Ability to deliver exceptional guest service.
• Must be eligible to work in the UK.

Responsibilities

• Handle check-ins and guest inquiries.
• Ensure smooth operations at the front desk.
• Provide a welcoming atmosphere for guests.

Skills

Communication skills

Problem-solving skills

Attention to detail

Time management

Job description

RECEPTIONIST, Fraser Hospitality (Fraser Suites Glasgow)

Rate of Pay - £12.40 Weekly Hours - 40 Type of Contract - Full Time & Permanent Location - G1 1LH

Receptionist – Fraser Suites Glasgow

Looking for a role where no two days are the same? Where you’re part of a world-class team that genuinely cares, offers true flexibility, and loves creating memorable experiences? Then you’ve just found it.

At Frasers Hospitality, we’re not just about hotels—we’re about people. We operate six stylish properties across London, Edinburgh, and Glasgow under our Fraser Suites, Fraser Place, and Fraser Residence brands. Our mission? To make every guest feel at home, whether they’re staying for a night or a month.

Why join us?

• Work with a passionate, supportive team that values collaboration and growth.
• Enjoy real flexibility—because we know life doesn’t always fit into a 9-to-5.
• Progress your career with plenty of opportunities to learn and develop.
• Access amazing discounts on hotels worldwide (hello, travel goals!).
• Benefit from our WeCare employee scheme, offering medical assistance and wellbeing support.

What’s the role?

As a Receptionist, you’re the first smile our guests see and the last memory they take away. You’ll handle check-ins, answer questions, solve problems, and make sure everything runs smoothly at the front desk. It’s a role for someone who loves people, thrives on variety, and enjoys being the go-to person who makes things happen.

What we’re looking for:

• Previous experience in a similar role is preferred but we’re all about transferable skills
• Great communication and problem-solving skills.
• A passion for delivering exceptional guest service.
• Attention to detail and strong time management.
• Eligibility to work in the UK.

If you’re enthusiastic, love working in a team, and want a job that’s as dynamic as you are, we’d love to hear from you.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.