Quality Monitoring Officer

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 24,000 - 29,000; Full time

Job summary

A regional healthcare provider in Basildon is seeking a Quality Monitoring Officer to maintain high cleaning standards across hospital sites. This role involves monitoring cleanliness, supporting audits, and working with service providers to enhance patient experience. Candidates should have a good standard of education, relevant NVQ qualification, and experience in customer-focused environments. The position offers a salary of £24,937 per annum, providing an opportunity to contribute to a safe and welcoming atmosphere for patients and staff.

Qualifications

• Good standard of general education with at least 5 GCSE passes at C.
• Qualified through NVQ Level 3 or equivalent experience.
• Demonstrable experience of working within a customer-focused environment.
• Experience in auditing and monitoring cleaning standards.

Responsibilities

• Monitor and record cleaning standards across hospital sites.
• Identify and report issues while recommending improvements.
• Produce audit reports and attend relevant review meetings.
• Support the audit program and engage in quality assurance activities.
• Liaise with service providers, managers, and clinical staff.

Skills

Customer focused environment experience

Auditing and monitoring

Education

NVQ Level 3 or equivalent experience

5 GCSE passes at grade C or above

Job description

Go back Mid and South Essex NHS Foundation Trust

Quality Monitoring Officer

The closing date is 22 December 2025

Are you passionate about maintaining high standards of cleanliness and improving patient experience? Join our Estates and Facilities Management team as an Environmental Quality Monitoring Officer. You'll play a key role in monitoring cleaning standards across our hospital sites (Basildon, Broomfield, Southend), ensuring services meet agreed specifications and key performance indicators. Working closely with colleagues and service providers, you'll help drive improvements, support audits, and contribute to a safe, welcoming environment for patients, staff, and visitors.

Main duties of the job

• Monitor and record cleaning standards across hospital sites.
• Identify and report issues, recommending improvements.
• Produce audit reports and attend review meetings.
• Support the audit programme and quality assurance activities.
• Liaise with service providers, managers, and clinical staff.
• Assist with investigations into complaints and service errors.
• Use IT systems to record and analyse data.
• Travel between sites as required.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

If you're looking for an exciting/interesting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

• Good standard of general education (min 5 GCSE passes at C)
• NVQ Level 3 or qualified through experience

Experience

• Demonstrable Experience of working within customer focused environment
• Experience in Auditing and monitoring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,937 a yearper annum (pro rata for part-time)