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Job summary
A leading communications provider in Cheadle is seeking a full-time onsite IT Technician. The role involves resolving user IT issues and installing network infrastructure while delivering excellent customer service. Ideal candidates should possess strong knowledge of hardware and software, Microsoft operating systems, and networking basics. The position offers 25 days holiday plus benefits including training support and eye care vouchers. No remote work available.
Benefits
Qualifications
- Strong problem-solving skills and ability to work under pressure.
- Experience in IT support is preferred.
- Excellent communication skills for customer interaction.
Responsibilities
- Resolve user IT issues at customer sites.
- Install network infrastructure working with Projects Team.
- Log helpdesk emails and update tickets daily.
Skills
Salary: 26000 per annum
Location: Cheadle
Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
- Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
- Liaising with Projects Team installing network infrastructure at customer sites
- Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
- Act as the initial point of contact in the resolution of user IT issues.
- Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
- Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
- Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
- Good PC / Laptop hardware and Software knowledge
- Good fault-finding skills
- Good Knowledge of Microsoft desktop operating systems and productivity suite
- Knowledge of Server operating systems
- Knowledge of Active Directory
- Knowledge of Microsoft 365 Administration
- Basic networking knowledge
- A knowledge of the following would be an advantage :
- Office 365 Fundamentals and / or Azure fundamentals
- Hyper V
- CRMs
- Backup and recovery technologies
- AV Software
- What we offer:
- 25 days holiday + bank holidays with an extra day for each year of service (up to 30 days)
- An extra day off on your birthday or if youre getting married
- 500 referral bonus – bring great people, get rewarded
- Professional development – training and support to help you grow
- Eye care vouchers and discounted Medicash membership for healthcare savings
- Sim deals for you and your family / friends
- Exclusive discounts and savings at over 1200 retailers
- #LI-Onsite
Remote Work: No
Employment Type: Full-time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.