Senior Software Engineer II

Talkdesk 2; North East; On-site; GBP 123,000 - 186,000; Full time

Job summary

A leading cloud contact center company in the UK is seeking a Senior Cloud Service Developer to design and build cloud-native services emphasizing resilience and fault tolerance. The role requires over 5 years of experience in cloud service development, proficiency in Java and C#, and familiarity with AWS and Kubernetes. Candidates will collaborate with diverse teams, respond to production incidents, and contribute to a dynamic work environment with uncapped paid time off and comprehensive benefits.

Benefits

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance

401(k) plan

Uncapped paid time off

14 paid holidays each year

Qualifications

• 5+ years of experience in cloud service development.
• Strong development experience in Java, C, C#, or similar OO languages.
• Experience with data platforms and/or AI services is highly desirable.
• Prior experience with AWS / Kubernetes is a plus.

Responsibilities

• Design and build cloud-native services with a strong emphasis on resilience, fault tolerance, and observability.
• Collaborate with team members and cross-functional teams including software engineers, product managers, and business stakeholders.
• Respond to and resolve production incidents, ensuring minimal downtime and impact on users.

Skills

Java

C#

AWS

Kubernetes

Cloud service development

Distributed Systems

Education

Bachelor's or Master's degree in Computer Science, Engineering, or related field

Job description

Overview

At Talkdesk we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by influential research organizations and have strong growth and funding. We embrace FAST – Focus, Accountability, Speed, Talkdesker – to define who we are as an organization.

Responsibilities

• Design and build cloud-native services with a strong emphasis on resilience, fault tolerance, and observability.
• Collaborate with team members and cross-functional teams including software engineers, product managers, and business stakeholders to deliver a reliable, scalable service with high quality.
• Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
• Respond to and resolve production incidents, ensuring minimal downtime and impact on users.

Qualifications

• Bachelors or Masters degree in Computer Science, Engineering, or a related field.
• 5 years of experience in cloud service development.
• Strong development experience in Java, C, C#, or similar OO languages.
• Prior experience with data platforms and/or AI services is highly desirable.
• Experience with AWS / Kubernetes is a plus.

Pay and Benefits

Pay Range (Base Pay): $165,000 - $248,000

Other Types of Pay: Based on level and role the employee may be eligible for long-term incentives in the form of equity and short-term incentives such as bonus or commissions.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance; Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan.

Paid Time Off: Uncapped paid time off subject to manager approval and business needs.

Paid Holidays: 14 paid holidays each year.

Paid Sick Leave: Uncapped paid time off subject to manager approval and business needs.

Application and Work Environment

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

Questions or concerns about this posting should be directed to the Talent team.

Work Environment and Physical Requirements: Primarily office-environment work with extended periods of sitting or computer-based work. Limited lifting and equipment usage is limited to computer-related equipment.

Required Experience

Senior IC

Key Skills

Spring, .NET, C/C++, Go, React, OOP, C#, AWS, Data Structures, Software Development, Java, Distributed Systems

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1

Salary Reference: 165000 - 248000