Onsite IT Support Engineer

Daisy Communications; Greater Manchester; On-site; GBP 26,000; Full time

Job summary

A leading communications provider in Cheadle is seeking a full-time onsite IT Technician. The role involves resolving user IT issues and installing network infrastructure while delivering excellent customer service. Ideal candidates should possess strong knowledge of hardware and software, Microsoft operating systems, and networking basics. The position offers 25 days holiday plus benefits including training support and eye care vouchers. No remote work available.

Benefits

25 days holiday + bank holidays

Extra day off for birthday or marriage

500 referral bonus

Professional development

Eye care vouchers

Sim deals

Exclusive discounts at retailers

Qualifications

• Strong problem-solving skills and ability to work under pressure.
• Experience in IT support is preferred.
• Excellent communication skills for customer interaction.

Responsibilities

• Resolve user IT issues at customer sites.
• Install network infrastructure working with Projects Team.
• Log helpdesk emails and update tickets daily.

Skills

Good PC / Laptop hardware and Software knowledge

Good fault-finding skills

Good Knowledge of Microsoft desktop operating systems and productivity suite

Knowledge of Server operating systems

Knowledge of Active Directory

Knowledge of Microsoft 365 Administration

Basic networking knowledge

Office 365 Fundamentals and / or Azure fundamentals

Job description

Overview

Salary: 26000 per annum

Location: Cheadle

Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)

Responsibilities

• Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC / Laptop hardware and Software knowledge
• Good fault-finding skills
• Good Knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge
• A knowledge of the following would be an advantage :
• Office 365 Fundamentals and / or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software

Additional Information

• What we offer:
• 25 days holiday + bank holidays with an extra day for each year of service (up to 30 days)
• An extra day off on your birthday or if youre getting married
• 500 referral bonus – bring great people, get rewarded
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Sim deals for you and your family / friends
• Exclusive discounts and savings at over 1200 retailers
• #LI-Onsite

Remote Work: No

Employment Type: Full-time

Experience: years

Vacancy: 1