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Senior Technical Support Engineer
Zusammenfassung
A leading Technology company based in Silchester is seeking a Senior Technical Support Engineer. This full-time role involves providing high-level technical assistance and support, primarily focusing on customer sites within a 50-mile radius of Silchester. Candidates should have expertise in Microsoft 365, VMWare, and networking, with a preferred background in Managed Service Providers (MSPs). Competitive salary offered between £35,000 and £45,000.
Qualifikationen
- Experience with Microsoft 365 Teams, Exchange, SharePoint, Intune, and AutoPilot.
- Experience with VMWare ESX, vCenter, and Hyper-V.
- Strong understanding of networking, including LAN, WAN, VLAN, VPN, and wireless solutions.
- Certifications or a technical qualification in IT is required.
- Previous experience working for a Managed Service Provider (MSP) is preferred.
Aufgaben
- Provide end-to-end project delivery and solution implementation.
- Troubleshoot and resolve issues with operating systems and software applications.
- Assist team members with project management and training needs.
- Conduct software troubleshooting and suggest improvements.
Kenntnisse
Ausbildung
Tools
FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Senior Technical Support Engineer.
The successful candidate will provide high‑level technical assistance and support, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent at customer sites (majority within a 50 miles radius of Silchester).
- End‑to‑end project delivery, providing solution implementation, project management and pre/post‑project support
- Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
- Assist with setting up and configuring computer systems.
- Conduct software troubleshooting and recommend solutions.
- Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management.
- Microsoft 365 Teams Exchange SharePoint, Intune and AutoPilot.
- VMWare ESX, vCenter and/or Hyper‑V.
- Backup, Firewalls and Email Security
- LAN, WAN, VLAN, VPN and Wireless
- Certifications or a technical qualification in IT.
- Excellent knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial.
- Background of working for an MSP.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.