Junior Technical Support Engineer - Degree, Networks

Adecco; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading employment agency is seeking a Junior Technical Support Engineer to join a team in Central London. The role involves providing first-level IT support, diagnosing issues, and assisting with hardware/software deployments. Ideal candidates have a degree in a relevant field and solid knowledge of IT support environments. Competitive salary and benefits are offered.

Qualifications

• Degree from a top university (First or 2:1).
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Previous experience in IT support or helpdesk is a plus.

Responsibilities

• Act as the first point of contact for IT support queries.
• Diagnose and resolve hardware, software, and network issues.
• Assist with user account administration.

Skills

Strong knowledge of Windows and macOS environments

Excellent communication and problem-solving skills

Detail-oriented and customer-focused

Education

Degree in Computer Science, Engineering, or a related technical field

Tools

Microsoft 365

Google Workspace

Active Directory

Jira

Zendesk

Job description

Junior Technical Support Engineer - Degree, Networks, Support

Salary: 25,000 - 32,000 (depending on experience) + benefits
Location: Central London

The company

The company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations.

About you

• Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1).
• Strong knowledge of Windows and macOS environments.
• Familiarity with Microsoft 365 or Google Workspace.
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and problem-solving skills.
• Detail-oriented and customer-focused with the ability to prioritize tasks.

Nice to have

• Previous experience in IT support or helpdesk (internships considered).
• Knowledge of Active Directory, Azure AD, or Intune.
• Basic scripting skills (PowerShell, Bash, Python).
• Experience with ticketing systems (Jira, Zendesk, Freshservice).
• Awareness of security best practices (ISO27001, SOC2).

What Can you expect to be doing?

• Act as the first point of contact for IT support queries via email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for end users.
• Configure and deploy laptops, mobile devices, and peripherals.
• Assist with user account administration (Active Directory, Office 365).
• Support employee onboarding/offboarding and maintain IT asset records.
• Install and update standard applications and operating systems.
• Provide support for meeting room technology, printers, and video conferencing tools.
• Maintain accurate documentation of incidents and configurations.
• Contribute ideas to improve IT processes and user experience.

Application Process

Adecco operates as an Employment Agency and is an equal opportunities employer. Your CV will be treated with the utmost confidentiality, and we will always discuss your application with you before presenting it to any potential employer. Please note we are on the client's supplier list for this position.