ICT End User Support Technician

Derbyshire Support & Facilities Services Limited; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health service support organization in East Midlands is seeking two proactive ICT End User Support Technicians to provide essential support for desktop and portable IT equipment used by clinical and operational teams. Applicants should possess a full UK driving licence and relevant technical support experience. The role offers a 12-month fixed term contract, emphasizing collaborative work to enhance patient care.

Qualifications

• Proactive approach to ICT support with a full UK driving licence.
• Experience in providing technical support across diverse IT environments.
• Ability to maintain accurate service records and document incidents.

Responsibilities

• Provide technical support to Trust IT users across main and remote sites.
• Install, configure, and maintain IT equipment according to safety standards.
• Support the EPR programme's deployment and maintenance.

Skills

Technical support

Installation and configuration

Problem resolution

Collaboration with clinical teams

Service records maintenance

Tools

Operating systems

Deployment tools

Service management systems

Job description

We are seeking two proactive ICT End User Support Technicians to join the University Hospitals of Derby and Burton NHS Foundation Trust’s IT team. These roles are vital in supporting desktop and portable IT equipment across main and remote sites, helping clinical and operational teams deliver high-quality patient care.

You’ll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems.

Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You’ll also contribute to ICT projects and broader service improvements.

Please note this is a 12 month Fixed term contract and a full UK driving licence is essential, with travel to remote sites required.

Responsibilities

• Provide technical support to Trust IT users in their daily use of desktop and portable equipment, resolving faults promptly and to agreed standards across both main and remote sites.
• Install, configure, and maintain IT equipment using the Trust’s current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards.
• Support the deployment and maintenance of devices and applications related to the Trust’s Electronic Patient Record (EPR) programme, ensuring effective integration, performance, and user experience.
• Collaborate with clinical and operational teams to understand EPR-related requirements and provide responsive technical support, escalating issues where necessary to minimise disruption to patient care.
• Package and deploy application clients, prepare and test updates, and contribute to the development and maintenance of IT operational procedures.
• Liaise with third-party suppliers to resolve faults or implement enhancements to desktop and portable equipment.
• Maintain accurate records of incidents, service requests, and changes using the Trust’s IT service management systems.
• Perform scheduled tape changes, backup checks, and daily infrastructure monitoring tasks to support system reliability.
• Contribute to the delivery of agreed ICT projects and undertake other duties consistent with the role as required.

Company Information

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering.

EEO Statement

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Please see below link for the DSFS website.

DSFS - Derbyshire Support & Facilities Services Limited | DSFS

When applying for roles please complete all sections of the application form.

For further details / informal visits contact: Name: Heather Stott Job title: Assistant Director of Service Delivery Email address: [e-mail] Telephone number: 07930 166199