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Technical Account Manager (Observability)
Job summary
A high-growth SaaS company in London is seeking a Technical Account Manager to act as a trusted advisor to tech teams on observability solutions. You will onboard customers, assist with data integrations, and troubleshoot technical issues, all while working with modern cloud infrastructure. This role requires strong communication skills and experience with cloud and DevOps technologies. Competitive packages are available, including stock options with a company on a clear path to IPO.
Benefits
Qualifications
- Expertise in modern cloud infrastructure and observability stacks is beneficial.
- Experience in customer-facing roles with a technical background is required.
- Familiarity with AI, compilers, HPC, or low-latency systems is a plus.
Responsibilities
- Serve as a trusted advisor to tech teams for observability solutions.
- Onboard new customers and assist with data source integration.
- Troubleshoot technical issues and guide customer strategies.
Skills
Tools
As data volumes surge and observability costs climb, this is a rare opportunity to join a high-growth SaaS company at the forefront of modern observability, helping companies tackle these challenges with smarter, more scalable solutions.
As a Technical Account Manager, you'll be the trusted advisor to some of the most forward thinking tech teams, helping them harness the full power of their logs, metrics, traces, and security data. From onboarding new customers and integrating data sources to solving complex problems and running executive reviews, you'll drive tangible outcomes and long-term success.
In this role, you’ll work hands on with modern cloud infrastructure and observability stacks, making a meaningful impact from day one. Whether it's guiding integrations, troubleshooting technical issues, or shaping long-term customer strategies, your work will directly influence outcomes and growth.
If you're technically sharp, naturally curious, and thrive in customer facing roles, this could be the perfect fit. Experience with cloud, DevOps, or monitoring tools is a big plus, along with strong communication skills and a solutions first mindset. You’ll be part of a collaborative team that values humility, learning, and innovation.
Competitive packages on offer, including stock options with a company on a clear path to IPO. If you'd like to learn more, apply below or reach out directly atethan.farrell@linuxrecruit.co.uk.
If you’re highly technical, client facing, and passionate about Observability, this is the role for you!
A lover of Linux, automation, containers, bare metal environment? Well, this is the right role for you..
AI, Compilers, HPC, Low-latency systems, Python/C++, if any of those get you excited, then keep reading...
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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