Talent Acquisition à United States

Embark on a rewarding journey with Capita as a DSA Needs Assessor! Join our dedicated team in delivering exceptional Disabled Students’ Allowance (DSA) services in collaboration with the Student Loans Company (SLC).

What you’ll be doing:

Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.

Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.

Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs)

Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.

Conduct a review of a customer's needs when requested.

What we are looking for:

Knowledge of the DSA funding - Essential

An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities - Essential

Report writing abilities and attention to detail - Essential

Adept at working to strict KPIs and producing work of excellent quality.

While the role involves independent/lone working we are seeking team players keen to work collaboratively with colleagues to do their best for our customers, with an appreciation that individual performance is critical to the success of the team, reliable and dependable with sound organisational skills.

About DSA (Disability Student Allowance)

Each year, we support around 30,000 university students through comprehensive needs assessments, equipment sourcing, training, and ongoing assistance. Since 2005, Capita has been a trusted name in DSA needs assessments, having empowered over 75,000 students through our Contact Associates brand.

What’s in it for you?

A competitive basic salary (£30,000 - £36,000 depending on experience)

23 days’ holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Reiterate flexible or remote working options if available or highlight if business is open to discussing

Remote or hybrid working depending on your location

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.