Support Engineer jobs in United Kingdom
EPOS Support Specialist: Client & Engineer Liaison
Celestra
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Cast UK Limited
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Alexander Edward James Consulting
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EPOS Support Specialist: Client & Engineer Liaison
Job summary
A dynamic IT services company in Milton Keynes seeks a Support Centre Analyst to serve as the main liaison for clients and internal teams. Your role will involve managing maintenance requests and coordinating service delivery to ensure customer satisfaction. Ideal candidates should possess strong communication skills and prior customer support experience. The role requires flexibility with hours, including potential remote weekend shifts. Competitive salary of up to £28,000 with bonuses available.
Benefits
Qualifications
- Excellent communication skills for client interactions.
- Ability to manage multiple tasks efficiently.
- Experience in customer service support.
Responsibilities
- Act as the main contact for clients and engineers.
- Handle maintenance and service requests within SLAs.
- Schedule engineers and keep all parties informed.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.