Hybrid Tech Support Engineer – Production Machinery Expert

Cast UK Limited; Redditch; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading manufacturing company is seeking a Technical Support Specialist based in Redditch, offering a salary of £45,000 - £50,000 with excellent benefits. The role involves providing technical support and guidance on production machinery, coaching Field Service Engineers and troubleshooting issues remotely. Ideal candidates possess a strong background in Mechanical Engineering and excellent communication skills. Enjoy career growth opportunities and work for an international business with a global footprint.

Benefits

Private health insurance

Career growth opportunities

Professional development training

Qualifications

• Strong background / qualifications in Mechanical Engineering.
• Experience with production machinery or in the pharmaceutical industry is advantageous.
• Excellent communication and customer service skills.
• High attention to detail with troubleshooting capabilities.

Responsibilities

• Troubleshoot and solve faults or breakdowns on machinery at customer sites.
• Provide technical guidance and support to Field Service Engineers.
• Coach and mentor apprentices to improve team technical knowledge.
• Support planning of major projects and provide remote technical input.
• Analyze and report on parts and machine performance.

Skills

Mechanical Engineering

Problem-solving

Customer service

Technical support

Attention to detail

Education

Mechanical Engineering qualifications

Job description

A leading manufacturing company is seeking a Technical Support Specialist based in Redditch, offering a salary of £45,000 - £50,000 with excellent benefits. The role involves providing technical support and guidance on production machinery, coaching Field Service Engineers and troubleshooting issues remotely. Ideal candidates possess a strong background in Mechanical Engineering and excellent communication skills. Enjoy career growth opportunities and work for an international business with a global footprint.