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Hybrid Tech Support Engineer – Production Machinery Expert

Cast UK Limited

Redditch

Hybrid

GBP 45,000 - 50,000

Full time

Today
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Job summary

A leading manufacturing company is seeking a Technical Support Specialist based in Redditch, offering a salary of £45,000 - £50,000 with excellent benefits. The role involves providing technical support and guidance on production machinery, coaching Field Service Engineers and troubleshooting issues remotely. Ideal candidates possess a strong background in Mechanical Engineering and excellent communication skills. Enjoy career growth opportunities and work for an international business with a global footprint.

Benefits

Private health insurance
Career growth opportunities
Professional development training

Qualifications

  • Strong background / qualifications in Mechanical Engineering.
  • Experience with production machinery or in the pharmaceutical industry is advantageous.
  • Excellent communication and customer service skills.
  • High attention to detail with troubleshooting capabilities.

Responsibilities

  • Troubleshoot and solve faults or breakdowns on machinery at customer sites.
  • Provide technical guidance and support to Field Service Engineers.
  • Coach and mentor apprentices to improve team technical knowledge.
  • Support planning of major projects and provide remote technical input.
  • Analyze and report on parts and machine performance.

Skills

Mechanical Engineering
Problem-solving
Customer service
Technical support
Attention to detail

Education

Mechanical Engineering qualifications
Job description
A leading manufacturing company is seeking a Technical Support Specialist based in Redditch, offering a salary of £45,000 - £50,000 with excellent benefits. The role involves providing technical support and guidance on production machinery, coaching Field Service Engineers and troubleshooting issues remotely. Ideal candidates possess a strong background in Mechanical Engineering and excellent communication skills. Enjoy career growth opportunities and work for an international business with a global footprint.
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