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Job summary
A leading engineering firm in Hemel Hempstead is seeking to hire a planning specialist for their scheduling department. This wholly office-based role requires a background in repairs/maintenance and strong customer service skills to engage with clients and manage workloads efficiently. Applicants should expect to work full-time with a focus on optimizing engineer schedules and maintaining customer relations.
Qualifications
- Repairs/maintenance background.
- Strong customer service skills.
Responsibilities
- Provide customer service for inbound faults.
- Engage with customers to plan remedial works.
- Utilize planning software for engineer efficiencies.
- Manage expectations and follow up with customers.
- Update internal systems regarding engineer time allocation.
We are pleased to be collaborating with our client, an engineering organisation operating in both installation and maintenance. Due to an increase in demand for the services of the client, they are seeking to expand their team in the work scheduling/planning department.
- Customer service for inbound faults both over the phone and via templated forms
- Engagement with end customers to plan the remedial works
- Use of the planning software to maximise the efficiencies of the engineers
- Expectation management and follow up with customers for open jobs and completed works
- Updating internal systems with regards to engineer time allocation
The ideal candidate will come from a repairs/maintenance background with knowledge and customer service skills in dealing with repairs.
The role will be office-based 5 days a week and there is no option for hybrid working.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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