Techwaka
First People Recruitment
Absolute Interpreting and Translations Ltd
Algolia
Bryn Mawr College
Centre People
mona Baker
French Selection UK
Bryn Mawr College
Flywheel Digital
Merry Maids Limited Partnership
Align Technology
WSP
United Media
Language Empire
Techwaka is seeking a dedicated Customer Service Supervisor in Berkshire, Slough. The ideal candidate will manage the customer service team to ensure high-quality service delivery. Applicants should possess strong leadership and communication skills and have experience in a supervisory role. Benefits include a company pension and the opportunity for UK visa sponsorship.
Full Time
Berkshire, Slough, United Kingdom
28,000.00 - 36,000.00 £ / Year
Job Overview:
We are seeking a dedicated Customer Service Supervisor to join our team. The ideal candidate will oversee and manage the customer service team, ensuring high-quality service delivery and customer satisfaction. If you have strong leadership skills and a passion for providing exceptional customer service, we want to hear from you.
Responsibilities:
– Manage and supervise the customer service team to ensure efficient operations
– Monitor and analyze team performance metrics to drive continuous improvement
– Provide guidance, support, and training to team members
– Handle escalated customer inquiries or issues in a professional manner
– Develop and implement customer service policies and procedures
– Communicate effectively with customers and resolve complaints promptly
– Collaborate with other departments to enhance overall customer experience
Experience:
– Previous experience in a supervisory or leadership role
– Strong communication skills in English; multilingual abilities, especially in Spanish, are a plus
– Ability to analyze data and make informed decisions
– Proven track record of supervising and motivating teams
Benefits:
Language:
To apply for this job please visitwww.glassdoor.com.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.