German Speaking Export Customer Service Executive

Language Business; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading employer in customer service seeks a German-speaking Customer Service Executive to provide B2B support for clients in a friendly and supportive team. Located in South West London, this role involves responding to customer inquiries, placing orders, and liaising with logistics partners. Candidates must speak fluent German and possess prior customer service experience. The position offers a salary of £28,000 - £30,000 pa, negotiable based on qualifications, with a Monday to Friday working schedule.

Qualifications

• Fluent German is essential.
• Previous customer service experience or administrative experience is essential.
• Knowledge of additional languages (Spanish, Italian, or French) is an advantage.

Responsibilities

• Offer full B2B support to German-speaking clients.
• Place customer orders for products and advise on queries.
• Liaise with courier and freight companies.
• Monitor efficiency of export operations.

Skills

Fluent German

Customer service experience

Clear communicator

Team player

Ability to work under pressure

Job description

GERMAN SPEAKING CUSTOMER SERVICE EXECUTIVE

Languages

• Fluent German is essential
• Additional languages (Spanish, French, Italian) are an advantage but not essential

Location

South West London (zone 3) THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

Salary

£28,000 - £30,000 pa, possibly negotiable depending on languages and skills

Company and Background

Our client is a world leading exporter of some of the world's most recognised brands in the luxury goods sector.

Job Responsibilities

This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Export Customer Service Executive.

You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities:

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams for other markets and language when necessary

Candidate Experience / Skills

• Fluent German is essential
• Knowledge of other languages are an advantage but not essential (ideally Spanish, Italian or French)
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• A good team player but also able to work independently
• Effective at prioritising and able to work to deadlines and under pressure

Salary

£28,000 - £30,000 pa (possible negotiable depending on experience) plus benefits

Working Hours

Monday to Friday (35 hour week)

Contact

Lisa Grimes