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Account Manager
Job summary
A leading skincare brand seeks an Account Manager to oversee retail operations at Champneys. In this pivotal role, you'll promote the brand, manage sales growth, and ensure high standards of product knowledge among the spa team. The ideal candidate will have a background in beauty therapy, retail experience, and strong customer service skills. Competitive benefits include discounts on products, healthcare plans, and excellent leave policies.
Benefits
Qualifications
- Experience within a similar role in retail.
- Practical work experience in conducting beauty treatments.
Responsibilities
- Manage day to day running of the Elemis account.
- Promote sales and develop retail sales growth.
- Assess and collate weekly/monthly sales figures and report to management.
- Perform ELEMIS Express treatments.
- Conduct product knowledge training for spa team.
Skills
Education
Department: Retail
Employment Type: Permanent - Full Time
Location: Sephora, Westfield Stratford
Reporting To: Regional Business Manager
Contract Type: Permanent
Weekly Hours: 37.5 hours across 5 days
As an ambassador for Elemis, this role will manage the day to day running of the Elemis Account at Champneys by promoting the sales of Elemis products and to develop and grow the retail sales of the brand, keeping professionalism, honesty and customer enthusiasm at the heart of everything you do.
- Create activity to stimulate interest from clients in the Elemis brand.
- Be responsible for the growth of sales of the Elemis brand.
- Assess and collate weekly/monthly sales figures and analysis of business and report such information to Regional Business Manager and Senior Head of UK Spa and Salon.
- Perform ELEMIS Express treatments and HD consultation to promote Elemis treatments and brand.
- Assist and support in the on-going product knowledge and retail training for the Champneys spa team working with the Elemis brand.
- Be responsible for the motivation and team spirit of the retail spa consultant(s) and therapists (where necessary) working with the Elemis brand.
- Carry out promotion and demonstrations as required.
- Manage the counter Rota to ensure business is supported at all times.
- Ensure stock takes and orders are carried out regularly.
- To work as a team with the other individuals and colleagues in the Company and within Champneys, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support.
- Beauty Therapy qualification highly desirable
- GCSEs in Maths and English grades A-C or equivalent
- Experience within a similar role
- Management and retail experience within the same industry
- Practical work experience in conducting treatments
- Good level of computer literacy
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus/Commission Scheme
- Healthcare Cash Plan (with Dental)
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
*Some benefit eligibility is based on length of service or contract type
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.