Spa Sales Specialist

The Scarlet Hotel; Newquay; On-site; GBP 26,000; Full time

Job summary

A family-owned hotel in Cornwall is seeking a Spa Sales Specialist to engage with customers and sell spa experiences. Responsibilities include handling bookings, providing exceptional customer service, and building relationships. Ideal candidates will have customer service experience, strong organizational skills, and a positive attitude. This role offers an hourly rate of £12.60 plus additional sales bonuses and a range of perks including discounts and healthcare benefits.

Benefits

£12.60 hourly rate

Quarterly sales bonus

Health Shield Healthcare Plan

40% off food and drinks

Local partnership discounts

Temporary on-site accommodation

Qualifications

• Experience with client bookings and diary management is preferred.
• Strong communication skills in English required.
• Comfortable working with technology and learning new systems.

Responsibilities

• Sell spa therapies and experiences to customers.
• Handle bookings and enquiries over the phone.
• Maximize bookings and create reports.
• Provide professional and friendly service.

Skills

Customer service experience

Diary management

Positive attitude

Organizational skills

Excellent English skills

Interest in holistic therapies

Job description

Are you passionate about sales and feel confident that with the product knowledge you could actively sell our spa experiences?

Are you organised and calm, with a keen eye for detail?

Do you work well in a team and with targets?

Our spas at Scarlet and Bedruthan are both Ayurvedic-inspired, drawing on the wisdom passed down over thousands of years with the addition of their own Cornish twist. From the first enquiry, to closing the sale, our Spa Sales Specialists bring our spas to life, they build relationships with guests and entice them into our unique Ayurvedic spas.

Responsibilities and Duties

• Confidently speaking to customers about the spa journey and selling spa therapies and experiences for both hotels.
• Processing online bookings and handling enquiries and bookings over the phone.
• Managing the diary to maximise bookings and creating reports on those we have received.
• Providing friendly, knowledgeable, efficient, and professional service at all times.

Key Skills

• Similar experience with customer service, client bookings and diary management.
• A positive, warm, friendly attitude with the ability to build genuine relationships.
• Comfortable working with technology – full training on booking systems will be provided.
• Motivated to succeed, hit targets whilst encouraging and celebrating the whole team's success.
• Demonstrates good organisational skills.
• Has excellent spoken and written English skills.
• An awareness of or interest in holistic therapies is desirable, but you will be educated on the exciting world of Ayurveda.

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

Hourly rate of £12.60 (£26,000 FTE) plus a share of hotel tips

The ability to earn an additional 10% sales bonus, paid quarterly.

A people-centric working environment.

Learning and internal career progression opportunities.

A permanent contract with 28 days holiday per year (29 after 1 year).

Long service scheme – enjoy a free stay at Bedruthan after your first year!

Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme.

Local partnership discounts, including discounted gym membership.

Health Shield Healthcare Plan.

Temporary On-site team accommodation is available.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

Joining our team isn’t a job, it’s a lifestyle choice.