Spa Therapy & Guest Experience Specialist

RBH Hospitality Management; Chatham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hotel and spa management company in Chatham seeks a Spa Therapist to deliver exceptional customer service and maintain high hygiene standards. The ideal candidate will collaborate with the Spa Manager, train new team members, and proactively ensure guest satisfaction. Prior experience in a spa environment is preferred. This role offers opportunities for professional growth and excellence in service within a hospitality-focused environment.

Qualifications

• Prior experience in a spa or hospitality environment is preferred.
• Understanding of health, hygiene, and safety protocols.
• Ability to train new team members effectively.

Responsibilities

• Handle guest enquiries and ensure their satisfaction.
• Collaborate with Spa Manager for effective spa operation.
• Maintain treatment rooms to high cleanliness standards.
• Upsell relevant spa and hotel services.
• Train new spa team members.

Skills

Exceptional customer service skills

Ability to collaborate effectively

Product knowledge

Hygiene and safety understanding

Job description

A hotel and spa management company in Chatham seeks a Spa Therapist to deliver exceptional customer service and maintain high hygiene standards. The ideal candidate will collaborate with the Spa Manager, train new team members, and proactively ensure guest satisfaction. Prior experience in a spa environment is preferred. This role offers opportunities for professional growth and excellence in service within a hospitality-focused environment.