Spa Therapist (Full-Time) - King Street Townhouse Hotel & Spa

THG; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury hotel in Manchester is seeking a full-time Spa Therapist. The role involves delivering exceptional spa services, supporting the Spa Manager, and maintaining high standards of presentation. Candidates should hold an NVQ Level 3 or equivalent with prior experience in a luxury environment. The position offers numerous benefits including exclusive discounts and continuous development opportunities.

Benefits

Exclusive room rates for family

20% off dining

Up to 50% off THG brands

Complimentary meals during shifts

Continuous learning and development opportunities

Qualifications

• Experience working as part of a successful team.
• Previous beauty therapy experience in a 5-star/luxury background.
• Qualified to NVQ Level 3 or equivalent.

Responsibilities

• Greet guests at reception to deliver a memorable experience.
• Support the Spa Manager in delivering customer standards.
• Deliver exceptional aftercare and retail recommendations.

Skills

Customer service experience

Attention to detail

Interpersonal skills

Education

NVQ Level 3 beauty therapy or equivalent

Tools

ESPA

Elemis

Job description

Overview

We are seeking a Spa Therapist (full time) to join our team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our members and guests.

Responsibilities

• Greet guests at reception to deliver a memorable experience
• Support the Spa Manager in delivering customer standards and strive to exceed expectations
• Maintain a professional, clean environment ensuring guests/members are comfortable
• Fully understand existing treatments and procedures to effectively deliver a world-class service
• Ensure all treatment rooms are prepared and fit for purpose
• Attend weekly/monthly team meetings and events
• Deliver exceptional aftercare and retail recommendations to all clientele
• Maintain high standards of presentation and cleanliness at all times
• Deliver brand standards
• Booking in clients and taking phone calls
• Achieve treatment and retail targets
• Specific experience within a spa/health club environment
• Qualified to NVQ Level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills
• Knowledge of our brands: NVQ Level 3 beauty therapy or equivalent
• Previous beauty therapy experience in a 5-star/luxury background; natural leadership qualities

Benefits

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.