Spa Facilities Assistant — Guest Experience & Upsell

Hoar Cross Hall; Burntwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury spa resort in Burntwood is seeking a Spa Facilities Assistant to support daily operations. The role involves providing exceptional customer service, maintaining pool and spa areas, and ensuring that guests feel welcome. The ideal candidate should have customer service experience, attention to detail, and an interest in pool and spa standards. Flexible working is key, with a full-time commitment required, including weekends. Competitive pay and perks are offered, alongside opportunities for professional development.

Benefits

Competitive Rate of Pay

Complimentary use of leisure and spa facilities

30% discount on food and drink

Uniform provided

Free Parking

Opportunities for professional development

Qualifications

• Must be over 18 years old due to the nature of the role.
• Customer service background with strong interpersonal skills.
• Demonstrated interest in pool and spa quality standards.

Responsibilities

• Provide exceptional customer service to all guests.
• Monitor and maintain pool and spa areas.
• Ensure cleanliness and tidiness in all spa areas.

Skills

Customer service skills

Attention to detail

Interpersonal skills

Education

Relevant certifications in pool and spa management

Job description

A luxury spa resort in Burntwood is seeking a Spa Facilities Assistant to support daily operations. The role involves providing exceptional customer service, maintaining pool and spa areas, and ensuring that guests feel welcome. The ideal candidate should have customer service experience, attention to detail, and an interest in pool and spa standards. Flexible working is key, with a full-time commitment required, including weekends. Competitive pay and perks are offered, alongside opportunities for professional development.