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GLL

London, United Kingdom

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02.07.2025

16.08.2025

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GLL is looking for an Assistant Manager to work at the new Woolwich Waves Leisure Centre. If you have the skills and ambition to join us as an Assistant Manager, there has never been a more exciting time to join us. This is more than an Assistant Manager job, it's a career.

This is a rare opportunity to work at GLLs flagship facility set to open this year. The new Woolwich Waves Leisure Centre will be one of the largest flagship centres that GLL has operated. Designed by the Britannia project team and at a cost of over £115m, the new centre will boast:

Large leisure pool with flumes, toddler pool and a large wet play park

25m, 8-lane fitness pool

20m training pool

Spa Experience with health suite and treatment rooms, all adjoining the training pool to give a true health club style spa experience

Four studios – Group Cycle, Elevate, and two fitness studios

6-court sports hall

Soft play and party rooms

Creche

Meeting room

Key responsibilities of an Assistant Manager include the management and development of staff, input to budget management, setting and achieving targets, designing/implementing quality systems, health and safety procedures, and communicating with colleagues and key stakeholders. Assistant Managers play a key part in supporting the smooth running of a leisure centre, ensuring the health, safety, and enjoyment of customers and colleagues alike.

There’s no such thing as a typical day as an Assistant Manager. That’s what makes this hands-on role so special. You could be doing anything from producing reports, doing building checks, advising Duty Managers, and ensuring compliance with health, safety, and fire procedures, as well as proactively improving sales figures and service standards.

As an Assistant Manager in a demanding environment, you’ll need to be on the ball with all aspects of your centre, area, and the leisure industry as a whole – from managing teams to consumer trends. So, if you’re ready to go the extra mile, in return, we’ll develop and train you to sharpen your skills in this diverse role.

What you’ll do:

Leading, managing, and organising all aspects of the service area’s operations, ensuring they are carried out efficiently and economically within agreed policies and procedures.

Being accountable for service area performance, including preparing and monitoring service area budgets, income targets, and business plans (where appropriate).

Ensuring all organisational, statutory, and non-statutory health and safety requirements are met.

Providing visible leadership to all service area staff, ensuring they are motivated and operate at high levels of both performance and efficiency.

Ensuring all members of the service team are effectively supervised and that all people management procedures are effectively operated within the team.

Ensuring that all staff are aware of developments, policies, practices, and procedures through regular and effective communication processes.

Taking responsibility for the mentoring and development of service area staff.

Ensuring the highest quality standards of customer care and service delivery are achieved within the service area.

Continually monitoring and reviewing the standards achieved, taking appropriate action to rectify adverse trends identified through audit or other mechanisms.

Developing and maintaining effective relationships within the organisation and with key stakeholders.

Acting as Centre or Duty Manager as required, supervising operational shifts, and carrying out any other duties as required commensurate with the post’s level of responsibility.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

This is a Full time permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.

We are an accredited Living Wage employer with industry-leading rates of pay.

We can offer a career, not just a job, with extensive Learning & Development support available.

A uniform will be supplied and must be worn.

GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.

As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

Access to a pension scheme.

Health Assurance and access to Counselling services.

Access to the tax-efficient Ride to Work bicycle purchase scheme.

Free annual eye tests.

Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

The right to stand for the Society board and to vote for board members to represent you.

Access to team building and fun events such as treks, concerts, outings, etc.

Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.