Reservations Executive

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 27,000 - 32,000; Full time

Job summary

A global hotel chain in Edinburgh is looking for a driven Reservations Executive to join their team. This full-time position offers a salary of £27,494. The ideal candidate should have at least 1 year of experience in a similar role and a passion for delivering excellent customer service. The role includes liaising with clients for reservations and providing high-quality service to ensure guest satisfaction.

Benefits

Financial wellbeing app

Paid holidays

Generous maternity/paternity pay

Employee assistance programme

Complimentary stay for you+1 after probation

Qualifications

• Minimum of 1 year's experience in a Reservations or Front Desk role in a similar property.
• Experience in delivering high-quality customer service.
• Ability to prioritize work tasks and maintain high accuracy.

Responsibilities

• Liaise with clients to ensure accurate details for reservations.
• Deliver excellent service to guests and clients, both face to face and via phone.
• Establish client requirements to facilitate their needs.

Skills

Customer service skills

Attention to detail

Communication

Job description

We are looking for a driven Reservations Executive to join us at Kimpton Charlotte Square Hotel and InterContinental Edinburgh’s Cluster Commercial Team on a Full-Time contract!

This is a Full-Time role, and we are offering a salary of £27,494.27.

At Kimpton, we are all about being yourself – we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel.

Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy.

What do you need to be a Reservations Executive?

You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.

Given the nature of this role, it is important that you have some Reservations Experience whether you have previously worked in a Hotel or a Destination Venue, or in a Sales administration role. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards.

Your main responsibilities as a Reservations Agent will be:

• Liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• Establishing client requirements and identifying how the hotel can facilitate their needs
• Responding to all M&E enquiries in-line with company standard
• Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• Accurately inputting all enquiries into Sales and Catering system
• Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
• Actively working as part of a team to achieve the department objectives and budget
• Actively consider prevention, recovery, and investigation of any complaints

So, we are looking for someone who has…

• A minimum of 1 years’ experience within a Reservations or Front Desk role in a similar sized property is essential.
• Experience in delivering high quality of customer service skills.
• Ability to prioritise work tasks and maintain high accuracy
• Overall, someone who will be willing to work within our team to embrace our service and delight our guests!

So why work for us (aside from joining an awesome team…) ? Well, look no further! We can offer you…

• Financial security – salary of £27,494.27, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

Does this sound like a team you would love to be a part of? If so, please apply today!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.