Receptionist

Finlake Resort &Spa; Highweek; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in the UK is seeking an experienced Receptionist to provide a warm welcome to guests and support the reception's smooth operation. The ideal candidate will have at least 2 years of customer service experience, excellent communication skills, and a flexible attitude toward work. This role offers an opportunity to create exceptional holiday experiences for guests.

Qualifications

• At least 2 years experience in a customer-facing or customer service role.
• Excellent communication and interpersonal skills.
• Strong customer care instincts with a calm and efficient approach.

Responsibilities

• Provide a warm welcome to all guests for a positive first impression.
• Handle and relay messages via phone, email, or face to face.
• Check guests in on arrival, delivering 5-star customer service.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Attention to detail

Tools

Microsoft Office

Booking systems

Job description

Are you a warm and professional people-person with great organisational skills and a love of providing excellent service? At Haulfryn, we create exceptional holiday experiences and we're looking for a Receptionist to be the friendly face of Finlake Holiday Park, welcoming guests, supporting the smooth running of reception, and ensuring every visitor has an exceptional experience.

Responsibilities

• Provide a warm welcome to all guests, ensuring a professional and positive first impression.
• Handle and relay messages via phone, email or face to face, ensuring all communications are passed to the relevant departments.
• Check guests in on arrival, delivering 5-star customer service from the moment.
• Liaise with internal departments to ensure guest needs are met quickly and efficiently.
• Monitor visitor access and maintain security awareness for the safety of our guests and colleagues.
• Support with general administrative duties, including paperwork, reporting and front-of-house organisation.
• Deal with complaints professionally, escalating where appropriate to ensure a swift resolution.
• Maintain a tidy and welcoming reception area and ensure office supplies are stocked.

Qualifications

• At least 2 years experience in a customer-facing or customer service role.
• Excellent communication and interpersonal skills.
• Strong customer care instincts, with a calm and efficient approach to problem-solving.
• Great attention to detail and the ability to juggle multiple tasks.
• Confidence using Microsoft Office and booking systems.
• A flexible attitude to working weekends and bank holidays as part of a rota.
• Initiative and professionalism, with a helpful attitude at all times.