Software Engineer jobs in United States

Role

Working in the IT department, primarily managing the return of various IT equipment such as mobile phones, laptops, radios, body cams, etc., liaising with third-party suppliers for equipment orders, and checking incident reports.

The key result areas are as follows:

1. Provide excellent customer support to the forces' user base, minimizing service disruption.
2. Coordinate onboarding of new starters to meet experience level agreements.
3. Troubleshoot and resolve EUD incidents, requests, and problems within SLA, identifying patterns for proactive problem management.
4. Update documentation and knowledge articles as needed.
5. Support scheduling of moves, projects, and events.
6. Follow asset management governance processes and procedures.
7. Identify and suggest service improvements within EUD service delivery.
8. Deliver services aligned with KPIs, User Experience Agreements, and SLAs.

The knowledge and skills required for this role are:

1. Strong customer service ethos.
2. Ability to follow documented procedures and processes.
3. Troubleshooting and diagnostic skills.
4. Good communication skills.
5. Ability to travel across locations; a full UK driving license is essential.
6. Experience in ICT operational delivery.
7. Supporting Windows 10, smartphones, laptops, and desktops.
8. Experience resolving incidents, requests, and problems.
9. Proven ability to identify and implement service improvements.
10. ITIL V3 Foundation or V4 certification.
11. Experience with ServiceNow.
12. Note: Applicants must have resided in the UK for at least the last 5 years due to police criteria.

If you possess these skills, please apply. Our Adecco Consultants will contact you if shortlisted.

Adecco is an employment agency for permanent roles and a supply agency for temporary workers. We are an Equal Opportunities Employer.