IT User Support Technician

Technopc UK Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider in London is seeking a Technician to handle PC, laptop, and phone repairs. The role involves diagnosing and maintaining hardware and software systems, along with providing exceptional customer service. Training will be offered to the right candidate. The ideal applicant should possess good communication skills and a positive attitude.

Qualifications

• Experience in diagnosing and repairing computer hardware and software.
• Ability to troubleshoot network and software issues effectively.
• Experience with building and upgrading custom computers.

Responsibilities

• Communicate professionally and friendly with customers.
• Diagnose, repair, and maintain computer systems.
• Manage technical support tickets and customer liaising.

Skills

Good communication skills

Reliable and customer-focused

Positive attitude & team spirit

Tools

Computer hardware

Windows operating systems

Networking tools

Job description

Technician – PC, laptop & phone repairs (Training will be provided)

Customer Service – Friendly & professional communication with customers

What we’re looking for

• Good communication skills
• Reliable and customer-focused
• Positive attitude & team spirit
• Diagnose, repair, and maintain computer hardware and software systems.
• Install and configure operating systems and applications.
• Troubleshoot and resolve network, software, and hardware issues.
• Build custom computers and assist with system upgrades.
• Manage technical support tickets and liaise with customers.