IT Support Engineer

Broadwood Resources Ltd; Cullen; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A leading IT solutions provider in Cullen is seeking an IT Support Engineer to provide technical support and assist with customer implementations. The role offers flexible part-time hours, making it ideal for students or self-employed individuals. Candidates must have a basic understanding of PC hardware and excellent interpersonal skills. Apply today for early interviews and immediate starting opportunities.

Benefits

Part-time hours

Fuel allowance

Flexible working

Great place to work

Qualifications

• Basic understanding of PC hardware set-up and configuration.
• Experience in diagnosing hardware/software faults.
• Excellent face-to-face communication skills.

Responsibilities

• Provide technical support; answering support queries either onsite or via phone or email.
• Maintain a high degree of customer service for all support queries.
• Assist with customer implementations either remotely or on-site.

Skills

PC hardware set-up

Networking knowledge

Excellent telephone manner

Inter-personal skills

Education

HND or equivalent in IT related degree

Job description

Benefits

• Part-time hours
• A great place to work in a quality, established business
• Fuel allowance

Company Overview

Our client has been offering bespoke IT solutions to businesses across the UK for over 35 years. Their reliable team has extensive knowledge of hardware, software, and maintaining IT infrastructure from legacy systems to the latest technologies and provides support to businesses remotely across the UK.

Hybrid working is a possibility for the role, but some level of office working at H/O in Cullen, AB56 will be required. The successful candidate must have a flexible mindset regarding working hours as these may change subject to requirement. This role could be ideal for somebody looking to work while they study their IT degree or someone who is self-employed and looking for an IT role to work in tandem.

Key Duties & Responsibilities for our IT Support Engineer

• Provide technical support; answering support queries either onsite or via phone or email
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Assist with customer implementations either remotely or on-site
• Take ownership of user problems and be proactive when dealing with user issues
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice
• Escalate more complex service issues to the relevant member of the team

Essential Skills and Experience Required for our IT Support Engineer

• Basic understanding of PC hardware set-up and configuration
• Knowledge of networking, backup software and accounts software would be a plus
• Excellent telephone manner and face to face communication skills
• Experience in diagnosing hardware/software faults
• Excellent inter-personal skills: diplomatic and able to inspire user confidence
• Thorough, professional approach
• Applicants should be located within easily commutable distance of Cullen, Scotland AB56

Desirable skills & Experience for our IT Support Engineer

• Experience working for a small-medium sized business
• Broad range of IT support experience
• Explore the customer’s situation with them to develop a fuller understanding of the underlying need
• Deliver as agreed with the customer
• Take action to exceed customer expectations
• Advocate customer satisfaction as a key value as part of the IT Team
• Deal effectively with dissatisfied customers
• Ensure the effective and efficient use of time and resources
• HND or equivalent in IT related degree

Schedule & Location

Schedule: 3 days per week with some flexibility in days of work

Location: Cullen, Buckie - applicants should be located within easily commutable distance of AB56

Apply today: Early interview and immediate start date available for the successful candidate