1st Line IT Support Engineer - Systems Integrator

Hamilton Barnes Associates Limited; England; On-site; GBP 30,000; Full time

Job summary

A leading UK IT services provider is seeking a 1st line technical support specialist to join their team. Responsibilities include delivering exceptional technical support, troubleshooting IT issues, and ensuring client satisfaction. Ideal candidates will have a customer service background, strong IT knowledge, and excellent communication skills. The role offers a competitive salary of £30,000 per annum along with benefits such as paid certifications and healthcare.

Benefits

Certifications paid for

Dental

Health

Qualifications

• Previous experience in a Customer Service, Helpdesk, or IT Service Desk role.
• Solid understanding of IT systems and troubleshooting methods.
• Understanding of ITIL best practices.

Responsibilities

• Deliver 1st line technical support, logging and categorising service tickets.
• Troubleshoot and resolve issues within scope, escalating complex problems as needed.
• Maintain regular client communication and manage incidents through to resolution.

Skills

Customer Service

IT Troubleshooting

Communication Skills

Organisational Skills

Tools

Microsoft Office

ITSM Platforms

Cisco Routers

Draytek Routers

Job description

A leading UK IT services provider is seeking a 1st line technical support specialist to join their team. Responsibilities include delivering exceptional technical support, troubleshooting IT issues, and ensuring client satisfaction. Ideal candidates will have a customer service background, strong IT knowledge, and excellent communication skills. The role offers a competitive salary of £30,000 per annum along with benefits such as paid certifications and healthcare.