Home Builder Customer Care Coordinator — NHBC & Benefits

Fawkes and Reece; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected home builder in Cheshire is seeking an experienced Customer Care Coordinator. Responsibilities include managing customer inquiries, scheduling works, and ensuring high service standards. Candidates should have prior experience in customer service within the construction sector and strong knowledge of NHBC standards. The role offers benefits such as private medical insurance and opportunities for career development.

Benefits

Company pension scheme

Private medical insurance

Career development opportunities

Qualifications

• Previous experience in a customer service or coordination role within housebuilding or construction sector.
• Strong knowledge of new build homes and NHBC standards.
• Customer-focused, proactive, and able to work independently.

Responsibilities

• Handle customer enquiries via phone, email, and face-to-face interactions.
• Manage and monitor the central customer service email inbox.
• Build relationships with subcontractors and service partners.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving attitude

Job description

A respected home builder in Cheshire is seeking an experienced Customer Care Coordinator. Responsibilities include managing customer inquiries, scheduling works, and ensuring high service standards. Candidates should have prior experience in customer service within the construction sector and strong knowledge of NHBC standards. The role offers benefits such as private medical insurance and opportunities for career development.