MSP Service Delivery Manager: Drive CSI, Client Growth

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Generous Annual Leave Entitlement

Professional Development Opportunities

Job summary

A leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment.

Qualifications

• ITIL Certification (Foundation or higher).
• Minimum 5 years' experience in Service Management roles.
• Previous experience in a Managed Service Provider (MSP).

Responsibilities

• Oversee day-to-day service management operations.
• Maintain and strengthen long-term client relationships.
• Manage client escalations with urgency and professionalism.

Skills

Service Management

ITIL Certification

Stakeholder Management

Cloud Technologies

Cyber Security

Job description

A leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment.