Customer Care Coordinator

Fawkes and Reece; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected home builder in Cheshire is seeking an experienced Customer Care Coordinator. Responsibilities include managing customer inquiries, scheduling works, and ensuring high service standards. Candidates should have prior experience in customer service within the construction sector and strong knowledge of NHBC standards. The role offers benefits such as private medical insurance and opportunities for career development.

Benefits

Company pension scheme

Private medical insurance

Career development opportunities

Qualifications

• Previous experience in a customer service or coordination role within housebuilding or construction sector.
• Strong knowledge of new build homes and NHBC standards.
• Customer-focused, proactive, and able to work independently.

Responsibilities

• Handle customer enquiries via phone, email, and face-to-face interactions.
• Manage and monitor the central customer service email inbox.
• Build relationships with subcontractors and service partners.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving attitude

Job description

Reference: MDAV-65432545_1753954216
Posted: July 31, 2025

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Cheshire, is hiring for a Customer Care Coordinator to join their busy and growing team.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the housebuilding or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Customer Care Coordinator job in Cheshire? If you would like to apply for this role, please do so below or for more information please contact Max Davies at the Fawkes & Reece London office.