Service Desk Analyst jobs in United Kingdom
IT Service Delivery Manager (Defence)
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Job summary
William Hill in Fort William is looking for a Customer Service Team Leader to guide a dedicated team and ensure excellent customer service. This role offers benefits, including career progression, a bonus scheme, and extensive training. If you have supervisory experience and strong leadership skills, apply now!
Benefits
Qualifications
- Supervisory experience and strong people skills required.
- Positive attitude and professional approach essential.
- Excellent interpersonal skills and empathy are a must.
Responsibilities
- Lead and motivate a team of Customer Service Representatives.
- Coach and develop your team.
- Achieve shop targets and maintain high standards.
Skills
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Client: William Hill
Location: Fort William, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7d0c473e5793
Job Views: 4
Posted: 12.07.2025
Expiry Date: 26.08.2025
William Hill is more than a betting shop; it's a home from home where customers can meet friends, socialise, and enjoy sports with a warm drink.
As a Team Leader, you will help maintain this atmosphere, make your mark on our business, and enjoy benefits like continuous training, development, and career progression opportunities.
- Lead and motivate a team of Customer Service Representatives
- Coach and develop your team
- Maintain high standards and shop appearance
- Build customer relationships and deliver excellent service
- Promote safer gambling
- Manage shop opening and closing
- Achieve shop targets
- Shops open between 8am-10pm, Monday to Sunday
- Shifts on a rota basis, including evenings and weekends
- Annual pay review and bonus scheme
- 28 days holiday plus a paid birthday day off
- Subsidised travel for London-based roles
- Comprehensive training and development
- Career advancement opportunities
- Pension plan with 4% match
- Discounts on shopping, entertainment, and holidays
- Must be 18+
- Supervisory experience and strong people skills
- Positive attitude and professional approach
- Excellent interpersonal skills and empathy
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.