Graduate Customer Service Coordinator

The Graduate Recruitment Specialist Ltd. Web; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a commercially aware graduate for a role in customer service. You will support the external sales team by handling customer enquiries and liaising with clients. This position requires excellent communication skills, the ability to build relationships, and a degree. Benefits include 33 days of paid holiday and a company pension scheme. This office-based position offers flexible working hours.

Benefits

33 days paid holiday

Company pension scheme

Life Assurance and company bonus

Qualifications

• Degree educated.
• Previous experience in a customer focused or commercial environment is beneficial.
• Able to communicate effectively both verbally and in writing.

Responsibilities

• Responsible for initial technical enquiries from customers.
• Create and gain approval of artwork and technical drawings.
• Deal with customer orders and enquiries in a timely manner.

Skills

Confident communicator

Customer focused experience

Organizational skills

PC Literacy

Education

Degree

Tools

Microsoft Office

SAP

Job description

Our client is a worldwide leader in their sector; they were originally founded in 1943 in Spain and now present in ten countries with a team of more than 10,000 customer-oriented professionals.

Developing innovative solutions and products for their clients around the world. With production of high-quality flexible products made with a wide range of 100% recycled material. Offering their services through their 12 plants in 6 different countries: 2 in Spain. 1 in Italy. 1 in Luxembourg. 5 in the United Kingdom. 1 in Ireland 1 in the Netherlands.

Committed to the circular economy. Bringing value to your waste and reduce your environmental impact to achieve “Zero Waste.” The goal: a cleaner atmosphere by eliminating the emissions of waste currently not recycled.

Due to increased business and team growth our client is looking to recruit a client focused commercially aware graduate into their team. Within this exciting role you will be reporting into the Customer Service Manager and working with a team of experienced individuals who will support your growth in the business.

You will be supporting the external sales team whilst working as part of the Customer Services team you will provide a professional, effective, and efficient link for customers and internal departments.

This position requires an exceptional individual who can build effective working relationships both internally and externally. If you believe you have the ability to think on your feet in a fast paced moving environment with unlimited possibilities to progress and grow, then this is the role for you.

Our client is commitment to continually support your development within the organisation.

JOB RESPONSIBILITIES:

• Responsible for initial technical enquiries from customers – proactively roll out an end-to-end approach to customers’ needs and identify value added solutions as a result of this.
• Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling
• Preparation of offers and estimates for current and potential customers following the instructions of the Sales Representative and/or the commercial function (pricer).
• Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner
• Act as main liaison for allocated client accounts
• Ensure customers are kept informed of anything relevant (e.g. delivery problems)
• Assist as required in preparation of tenders and account information
• Train in management of client accounts allocated elsewhere to act as holiday/sickness cover as required
• Assist as and when required with customer visits
• When appropriate to work with customers in development of systems
• To build relationships with customers and add value to the service provided, by understanding and anticipating the customers’ needs
• To act as a representative of the company, portraying and promoting an image of professionalism. Attend meetings, together with Sales Representative they work with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
• Track the development of their customer projects with the technical office.
• Maintaining the company Management System (GPT, SSS, SAP, etc) with the most up to date information concerning our customers.
• To attend ad hoc meetings with customers in coordination with Customer Service Manager or Sales Rep. assigned.
• To proactively launch the purchase of merchandise.
• To secure a proper tracking of the origination costs (Purchase Order from customer)
• Comply with communication and reporting procedures
• External and Internal claims related to invoicing, pricing, overs & under and admin errors.
• To actively participate in their own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.

Skills Required

• Degree educated
• Committed to continuous professional development
• Confident communicator with the ability to develop good working with relationships with clients and colleagues
• Previous experience in a customer focused/sales or commercial environment would be beneficial
• Able to communicate effectively both verbally and written
• A flexible and adaptable attitude
• Able to organise and prioritise work load in order to meet tight deadlines.
• PC Literate with working knowledge of Microsoft Office
• Knowledge of SAP would be advantageous

HOLIDAYS/BENEFITS:

• 33 days paid holiday including bank holidays
• Company pension scheme
• Life Assurance, Company bonus scheme
• Help towards further qualifications after successful probationary period.

HOURS OF WORK: 35hrs – 8am – 4pm or 9am – 5pm (Flexible)Office based role.

Interview Process:

1st Stage: Telephone interview with HR Manager

2nd Stage: Face to face interview with HR Manager and Customer Service Manager. Regional Director could possible attend depending on availability.

HEALTH AND SAFETY: No current issues to report

Please complete the below web submission form and a consultant will be in touch soon