Service Delivery Manager

Integral Recruitment Ltd; England; On-site; GBP 50,000 - 55,000; Full time

Job summary

A reputable Managed Service Provider in Brighton is seeking a Service Delivery Manager to lead their IT services department. This role involves managing a team of 6 technicians while enhancing service delivery and client satisfaction. Previous MSP experience and strong leadership skills are essential. The position offers a competitive salary of GBP50,000 – GBP55,000 plus benefits in a collaborative environment.

Benefits

Competitive salary

Pool car for client visits

Supportive and collaborative culture

Qualifications

• Experience in MSP environment, understanding client demands.
• Strong leadership and team development skills.
• Proficient in Microsoft 365 and ConnectWise tools.

Responsibilities

• Lead and develop the Service Desk Team for high-quality support.
• Drive improvements in service delivery and client satisfaction.
• Manage KPIs, SLAs, and service metrics.

Skills

MSP experience

People leadership skills

Microsoft 365

Process improvement

Client relationship management

Tools

ConnectWise Suite

Job description

Service Delivery Manager MSP
Brighton, BN1 (primarily on–site, 1 day hybrid)
GBP50,000 – GBP55,000 plus benefits

My client is a well–established Managed Service Provider (MSP), supporting long–standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high–quality support
• Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We re looking for

• Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world
• Strong people leadership skills with a values–driven approach
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long–term client partnerships
• A leadership role with real influence and visibility
• Supportive, close–knit culture where face–to–face collaboration matters
• Competitive salary (GBP50k+ depending on experience)
• Pool car available for client visits

If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.