Service Delivery Manager à Brésil

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Midnight is a cutting-edge, privacy-focused blockchain network designed to empower developers with zero-knowledge (ZK) technology. Our mission is to create an ecosystem that enables developers to build secure, scalable, and privacy-preserving applications with ease. Currently, in testnet, we’re laying the foundation for a vibrant, values-driven developer ecosystem.

Role Overview

We’re looking for a Developer Engagement Manager to operationalize and scale developer-facing programs that turn curious builders into active contributors. This role combines community operations, program delivery, and strategy execution, spanning onboarding, content publishing workflows, hackathons, contributor engagement, and real-time feedback loops.

You’ll build and maintain the infrastructure for a thriving developer experience: leading with empathy, prioritizing clarity, and creating systems that support both internal contributors and the wider community. You’ll work cross-functionally with DevEd, Engineering, Marketing, and Product to ensure everything we ship helps developers succeed.

What You’ll Own

• Execute logistics and delivery of developer challenges and hackathons, including registration, rules, judging, prize fulfillment, and postmortems
• Support the post-hack maturation pipeline by tracking project milestones, enabling follow-up, and coordinating with PMs and engineers
• Drive Midnight Quest operations: track XP, manage leveling, mint rewards (NFTs/swag), and monitor participation

Onboarding + Retention

• Analyze developer funnel friction points and implement solutions
• Drive integration across programs like Academy, hackathons, and Midnight Quest to retain momentum for contributors
• Manage timelines and logistics for authoring, editing, and publishing Midnight Academy content
• Track course analytics and learner progress
• Own the NFT credentialing and swag strategy for learners and contributors

Systems + Support

• Coordinate and manage shared calendars, event timelines, and contributor workflows
• Coordinate with Marketing to help fulfill swag
• Support operational systems across Discord, community events, and async workshops (Restream, calendar sync, announcements in Discord)

Metrics + Feedback + Reporting

• Implement community feedback systems (surveys, Discord forms) and synthesize insights for Engineering, Product, and Design
• Define and monitor KPIs across programs including engagement, retention, and contributor success
• Build dashboards and reporting tools that track outcomes from hackathons, Quest, docs, and community engagement

Community Infrastructure

• Support developer platforms (Discord, Discourse, GitHub, Community Board) by helping establish lightweight workflows for tracking and routing unanswered questions
• Maintain contributor guidelines and safety protocols in collaboration with moderators, ensuring clarity, consistency, and ease of enforcement
• Coordinate async support systems by setting up simple automations or team workflows to surface community needs and monitor response trends
• Recruit and coordinate community moderators in collaboration with Marketing

What Success Looks Like

• Developers enter through Quest, Academy, or events and quickly become engaged contributors because onboarding flows, comms, and support systems are consistently well-orchestrated
• Community platforms run smoothly, with moderation, announcements, and safety processes managed on time and without gaps
• Hackathons registrants receive timely communications, non-submitters are surveyed and analyzed for insights, submissions are rewarded quickly, and participants feel supported from kickoff to payout
• Feedback is actively collected through surveys and forms, synthesized into insights, and routed to the right teams with clear follow-up
• Internal contributors trust you to keep calendars, content pipelines, and program logistics on track, ensuring deliverables land when promised

Why Join Us?

• Shape the future of developer engagement in one of the most exciting areas of blockchain technology
• Work with a passionate, mission-driven team at the forefront of privacy and decentralized applications
• Enjoy a flexible, remote-first work environment with a strong focus on collaboration and making a meaningful impact
• Influence the trajectory of Midnight’s developer community and ecosystem growth
• Build programs from the ground up in a zero-to-one environment where your ideas directly shape the strategy
• Learn in public, move quickly, and be part of a team that values trust, transparency, and experimentation

Requirements

You Might Be a Fit If You Have…

• 5+ years in DevRel, program management, or community operations in technical ecosystems
• Experience executing developer-focused programs like hackathons, education initiatives, or gamified onboarding
• Strong project management skills: You can juggle timelines, tools, and contributors across multiple channels
• Familiarity with tools like Discord, Discourse, GitHub, Common Room, Orbit, and Zapier
• A strategic mindset and a deep sense of ownership for making the developer experience seamless
• Bonus: experience in Web3, privacy tooling, or open source ecosystems
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Competitive PTO

At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.