Head Of Technical Services - Construction Chemicals

PS Recruits Ltd; Birchfield; Hybrid; GBP 10,000 - 15,000; Full time

Job summary

A leading construction chemicals manufacturer in the UK is seeking a Head of Technical Services to lead their technical team. Responsibilities include recruitment, developing team performance, and managing product application support. The ideal candidate will have relevant technical managerial experience, a building and construction qualification, and a good understanding of ISO 9001. The position offers competitive benefits including a bonus, company car, and hybrid working flexibility.

Benefits

Company car

Pension

Phone

Laptop

Free on-site parking

Bonus

Qualifications

• Relevant experience in a managerial or director role within a building products environment.
• Proficient understanding of ISO 9001 standards.
• Possess a full UK driving licence.

Responsibilities

• Recruit and select new team members.
• Develop and evaluate the team for efficient operation.
• Aid training in developing accredited applicator requirements.
• Maintain specialist application knowledge for multiple product groups.
• Develop technical solutions to product problems.

Skills

Technical managerial experience

Understanding of ISO 9001

MS Office literacy

Knowledge of NBS

Education

Building and construction qualification

Job description

Overview

Global manufacturer of Construction Chemicals seeking a new Head of Technical Services. Their vast chemical product range includes building products such as concrete repair, renders, industrial flooring, waterproofing, cementitious & resin products etc. Purpose of the role will be to lead the technical team in the services offered to their varying customer base. This will include technical sales support, product development, technical customer assistance, product application testing, product claim management and the development of technical specifications for projects in accordance with NBS requirements. Advertised salary is inclusive of a bonus (£10k-£15k); also offering a company car, pension, phone, laptop and free on-site parking. If shortlisted, please don't hesitate to ask for clarification on the basic salary offered.

Responsibilities

• Recruitment and selection of new team members.
• Develop and regularly evaluate the team to ensure efficient operation of the function. Address performance/absence issues to achieve department objectives.
• Manage the skill set of the team ensuring all aspects of the ceramic line are covered for both theoretical and practical applications.
• Responsible for the achievement of the individual, team and company objectives.
• Assist the training team in developing accredited applicator requirements.
• Ensure that all company and NBS recommendations, specifications and visit reports are completed on time and are accurately presented in the correct format.
• Write and proof-read reports before they are issued.
• Work in conjunction with business management, sales & marketing to reinforce the company's position in respect to product, market, and industry trends through technical assistance/support to customers.
• Maintain specialist application and product technical knowledge for multiple product groups and ensure continuous professional development.
• Maintain up-to-date knowledge of all products and International and British Standards relative to all product ranges.
• Develop technical solutions to reported problems with the company's products, resolving issues encountered by product users.
• Provide on-site product support to customers, end users, and field sales as part of new product development, accurately recording details of activities performed.
• Support the Product coordination team and relevant Category Manager following the processes for development and change to technical data, packaging, literature.

Qualifications

• Relevant Technical Managerial or Director level experience ideally within a building products environment.
• Building and construction qualification.
• Process driven with a good understanding of ISO 9001.
• Experience of NBS, NBS Chorus and NBS Source.
• MS Office literacy.
• Full UK driving licence.

Location / Working Hours

This senior level role is based at Head Office Monday to Friday, with some hybrid flexibility.