Service Delivery jobs in United Kingdom

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

🌏 Created a fully-distributed, vibrant team of 400+ employees across 60+ countries

👩💻 Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

🌈 Established a diverse leadership team and an employee base that’s 60% female

🏆 Achieved one of the highest employee engagement scores in its class

🦄 Raised $286 million to date, with a current valuation of $1.2 billion!

💚 B Corp status achieved in 2023

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

Location: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for this employee and to meet the business needs, this role requires you to be based within +2 /-2 UTC.

As our Payroll Manager, you'll lead a team of payroll specialists delivering exceptional payroll services across multiple countries, managing both in-house (native) and Employer of Record (EoR) operations. This isn't just a typical payroll management role – it's an opportunity to build and optimize payroll operations in a hyper-growth, global-first environment.

You'll report directly to our Head of Payroll Operations and have the opportunity to drive payroll transformation through automation, shape strategy for new country launches, build a high-performing team, and partner with Product, Finance, and HR to revolutionize how we deliver payroll at scale.

• Manage and oversee a team of payroll specialists to deliver both in-house (native) and EoR payroll for Oyster's team members across multiple countries as assigned.
• Managing, coaching, and monitoring the successful transition to, and adoption of, Oyster's automated payroll tooling and processes for delivering payroll at scale whilst maintaining Service Delivery targets and KPIs
• Delivering a best-of-breed payroll experience, ensuring payroll queries are resolved in line with SLAs
• Managing the transition to, and overseeing the execution of, Oyster's native payroll operations in the United Kingdom and additional countries as per the native payroll roadmap
• Performing the lead role in managing, communicating, and resolving payroll escalations pertaining to countries under your charge
• Ensuring you and your team maintain professional knowledge of payroll legislative changes
• Working closely with HR Advisory to manage enhancements to processes and legislative issues
• Overseeing effective working relations and monitoring SLA adherence with local payroll vendors, accountants, and employment advisors
• Leading optimization of payroll processes and engaging with cross-functional teams such as Product, Treasury, Accounting, and Finance Transformation
• Building and developing your team through coaching, performance management, and career development planning
• Leading due diligence, vendor selection, and implementation planning for new country launches
• Presenting management reports on payroll metrics and operational performance to senior leadership

• Must have 7+ years of payroll experience, including at least 2 years of people management experience (hiring, coaching, performance management), leading a team of payroll professionals.
• Responsibility for delivering end-to-end native (in-house) payroll for the United Kingdom
• Delivery of at least one other payroll outside of the United Kingdom (e.g., in Europe)
• Country-specific taxation and compliance for the United Kingdom (taxation of benefits, expenses, income, national insurance, pension auto-enrolment, statutory payments)
• Working with local payroll engines (software) in the United Kingdom and throughout Europe
• Proven track record working with finance transformation, RPA, and process improvement teams to achieve automation and efficiency
• Experience managing payroll for 1,000+ employees across multiple jurisdictions
• Project management experience leading payroll implementations or transformation initiatives
• [BONUS] Recognized payroll qualification/diploma/certification (e.g., CIPP, FPC, CPP)

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.