Service Delivery jobs in United Kingdom

We're looking for an organised and proactive individual to join our dedicated team, ensuring individuals using our services receive consistent, high-quality support, every day of the week.

This is a vital role where your ability to plan, prioritise, and communicate will directly support service delivery, contributing to the wellbeing and independence of those we work with..

You'll be responsible for coordinating and managing the rotas of our skilled Rehab Therapy Assistants. Working closely with Team Leaders and other professionals, you'll help ensure smooth daily operations, support timely interventions, and maintain the quality and consistency of care across the service.

Experience in health or social care settings, especially in a coordination or administrative capacity, is desirable but not essential.

Please Note: this is a new role and therefore will be submitted for re-evaluation which may result in a higher or lower banding.

Your key responsibilities will include:

Taking overall responsibility for the scheduling system, ensuring no service user is left without support.

Managing and administering the Electronic Rostering system.

Organising cover for sickness, annual leave, training, and emergencies.

Supporting the delivery of a 7-day service, monitoring rotas to stay within budgeted hours.

Liaising with Team Leaders and managers, especially where staff are assigned to individuals with complex needs.

Maintaining accurate staff and service user records within the rostering system.

Responding quickly and flexibly to staffing changes and service demands.

We're seeking someone who is:

Highly organised with excellent time management and problem-solving skills.

Confident using scheduling and/or rostering systems (training provided if needed).

A strong communicator, able to work collaboratively with teams at all levels.

Calm under pressure and able to adapt to changing priorities.

Committed to high-quality, person-centred care.

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

• Educated to NVQ3 or equivalent
• Knowledge of Health or Social Care
• Knowledge and previous experience in relation to risk assessments, understanding of the needs of Servies, Users, and their Carers Understanding of safeguarding issues

• Experience of working with vulnerable adults (older and disabled people)
• Experience of working with a team, including multidisciplinary teams
• Previous experience of administration/rota working
• Computer literate demonstrated by a working knowledge of computer skills, and Microsoft Office, with the ability to master new applications

• Ability to travel around the county and visit service users in their own homes and communities
• Ability and willingness to work flexible and unsocial hours, which may include out of hours Rota as required for covering annual leave and sickness

• Able to work flexibly when required
• Responsive to changing priorities and demands
• Ability to create and sustain good working relationships/networking
• Able to work as an individual and as part of a wider team
• Adaptable to changing working environments
• Committed to the development of practices and services which promote equality
• Ability to communicate with older people, carers and families in an appropriate manner
• Able to maintain confidentiality
• Ability to prioritise and time manage own workload meeting deadlines within minimal supervision
• Good communication skills both written and orally including the ability to communicate with individuals, carers, partners organisations and other professionals
• Use initiative, make decisions, problem solve and seek advice /guidance when needed
• Ability to match staff to service requirements and situations
• Ability to manage conflict
• Ability to manage risks in scheduling the staff
• Able to write and maintain a roster for service delivery
• Ability to ensure good reporting and recording of information
• Ability to understand localities and areas for rostering purposes
• Ability to speak Welsh

• Organisational and time management skills
• Ability to work as part of a team
• Commitment to personal development
• Effective written and oral communication skills
• Ability to reflect and appraise own performance
• The ability to speak or learn Welsh to a satisfactory level
• IT Skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum pro rata