Sabine Rooftop - Floor Manager

Leonardo Hotels; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group in Greater London is seeking a Floor Manager to oversee daily operations of a restaurant, ensuring exceptional guest service and maintaining 5-star standards. This role requires strong leadership and the ability to motivate a team, alongside knowledge of premium beverage and food service. Candidates should have previous experience in luxury hospitality, with a commitment to high service standards and guest engagement. The role offers various perks including special hotel rates and ongoing training opportunities.

Benefits

Special rates on hotel rooms throughout UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programs

Qualifications

• Previous experience in a luxury or 5-star hospitality environment.
• Strong leadership presence with ability to motivate and influence teams positively.
• Excellent guest engagement and conflict resolution skills.

Responsibilities

• Lead daily operations and ensure 5-star service delivery.
• Oversee the restaurant environment and maintain high standards.
• Conduct daily briefings and support training for the team.

Skills

Leadership presence

Guest engagement

Conflict resolution

Knowledge of premium beverages

Personal presentation

Job description

Role Overview

The Floor Manager is responsible for leading the daily operations of the restaurant floor, ensuring seamless service delivery and exceptional guest experience in line with 5‑star standards. This role requires a hands‑on, confident and guest‑focused leader with a strong ability to motivate the team, maintain service excellence, and drive both operational and financial performance.

Key Responsibilities

Guest Experience & Service Quality

• Ensure consistent delivery of refined, attentive and personalised guest service.
• Welcome guests and maintain strong visibility on the floor during service periods.
• Resolve guest concerns and complaints promptly and professionally.
• Maintain an in‑depth knowledge of menus, beverages, wine pairing and venue offering to confidently guide guests and support the team.

Operational Excellence

• Oversee the set‑up, service and close‑down of the floor to company standards.
• Ensure the restaurant environment is immaculate and presentation is always to 5‑star standards.
• Monitor reservation flows, table turns, pacing and floor plans to support a smooth, efficient operation.
• Work closely with kitchen and bar teams to maintain synchronized service.

Leadership & People Management

• Lead, coach, train and develop present Floor Supervisors including all front‑of‑house team to deliver high performance and service confidence.
• Conduct daily briefings, ensuring the team are informed, prepared and motivated.
• Support onboarding and continuous service training aligned to brand standards.
• Lead by example in conduct, communication, grooming and professionalism.

Commercial & Compliance

• Support achievement of revenue and cost targets through upselling, efficiency and smart labour planning.
• Ensure all compliance standards are upheld including licensing, food safety, health & safety and company policies.
• Assist with stock control, ordering and inventory processes where required.

Skills & Experience Required

• Previous experience in a luxury or 5‑star hospitality environment
• Strong leadership presence with the ability to motivate and influence teams positively.
• Excellent guest engagement and conflict resolution skills.
• High level of personal presentation and professional communication.
• Confident knowledge of premium beverage, wine and food service.
• Flexible schedule and ability to work evenings/weekends as required.

Personal Attributes

• Calm under pressure with a proactive, solution‑focused mindset.
• Charismatic, engaging and confident on the floor.
• Passionate about hospitality, service standards and guest experience.
• Reliable, responsible and committed to team success.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We're committed to creating a workplace where every individual‑regardless of background, identity, or lived experience‑is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!