Fire & Security Service Manager

V7 Recruitment; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Fire & Security specialist in Sheffield is looking for a Fire & Security Service Manager to lead a team responsible for the maintenance and service of security systems. The successful candidate will ensure operational excellence and customer satisfaction while managing a range of service delivery tasks. This role requires significant experience in the Fire and Security sectors, strong leadership, and the ability to handle multiple priorities effectively. An attractive salary and benefits package is offered.

Benefits

Competitive salary

£6000 car allowance

25 days annual leave

Pension scheme

On-going training

Full benefits package

Qualifications

• Technical understanding of Fire and Security systems.
• Previous experience in supervisory or managerial role.
• Proven ability to manage multiple workloads.

Responsibilities

• Lead and develop a team of service engineers.
• Manage day-to-day service operations.
• Act as the main point of contact for key clients.
• Monitor KPIs and ensure compliance with standards.
• Support technical queries and drive continuous improvements.

Skills

Fire and Security engineering background

Leadership skills

Excellent communication

Technical understanding

Client management

Job description

Fire & Security Service Manager

V7 Recruitment are working with a leading Fire & Security specialist who are looking to bring an experienced Service Manager into their growing team. This is a fantastic opportunity for a driven leader who thrives in a fast‑paced technical environment and wants to take ownership of service delivery across a high‑performing division.

The Role

As the Fire & Security Service Manager, you'll oversee a team of engineers delivering planned and reactive maintenance across Fire Alarm, CCTV, Intruder, Access Control and associated life‑safety systems. You'll be the driving force behind service performance, customer satisfaction and operational excellence.

What's on Offer

• Competitive salary
• £6000 car allowance
• 25 days annual leave
• Pension scheme
• On‑going training
• Full benefits package

Key Responsibilities

• Lead, motivate, and develop a team of service engineers across Fire & Security disciplines
• Manage day‑to‑day service operations, ensuring all works are delivered safely, on time and to the highest standard
• Oversee scheduling, workload planning and resource allocation
• Act as the main point of contact for key clients, ensuring outstanding communication and service delivery
• Monitor KPIs, service levels and compliance with industry standards
• Support with technical queries, troubleshooting and escalation management
• Drive continuous improvements across processes, performance and customer experience
• Ensure all engineers maintain up‑to‑date training and certification
• Work closely with senior leadership to develop service strategies and operational growth

About You

• Background in Fire and/or Security engineering with solid technical understanding
• Previous experience in a supervisory or managerial role within the industry
• Excellent communication and leadership skills with a hands‑on, solutions‑focused approach
• Ability to manage multiple workloads and lead teams in a fast‑moving environment
• Confident dealing with clients, contractors and internal stakeholders

If you're a proactive Fire & Security professional looking to step up or move into a dynamic management role, we want to hear from you.

V7 Recruitment is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role.

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