Service Delivery jobs in United Kingdom

Annual salary: up to £160,500.00

Mears Group is seeking an exceptional senior leader to take responsibility for the strategic direction, operational performance and commercial success of our North Lanarkshire Enterprise Contract. This role will play a pivotal part in shaping a high performing, customer focused service across repairs, maintenance, compliance, investment works and social value delivery.

As Managing Director, you will bring strong strategic leadership, excellent relationship management and an ability to inspire teams to deliver outstanding services for our clients and communities. You will ensure that our operations are commercially sound, efficient and aligned to ongoing business growth.

• Lead the strategy and direction for the North Lanarkshire Enterprise Contract, ensuring alignment with Mears Group objectives and local business plans.
• Ensure the branch operates on strong commercial and professional principles, with continuous improvement embedded throughout service delivery.
• Review the external market environment and drive the evolution of services to maximise opportunities and maintain competitive advantage.
• Own forward looking budgets in partnership with the senior team and Central Finance.

• Cultivate strong, trust-based relationships with North Lanarkshire Council and other key clients.
• Identify and develop new business opportunities through excellent client relationship management and thought leadership.
• Represent Mears through external networking, enhancing our reputation and visibility across the sector.

• Build, lead and motivate a high performing management team and wider workforce, maintaining strong relationships with employees and trade unions.
• Promote and live the company culture, ensuring clear communication throughout the branch and a positive working environment.
• Lead recruitment, selection, development and succession planning for the senior team, ensuring HR best practice is consistently applied.

• Ensure full compliance with all governance, health and safety, environmental and legislative requirements.
• Maintain exceptional service delivery standards across repairs, maintenance, compliance and investment works, meeting all KPIs, SPIs and contractual obligations.
• Ensure credible and effective subcontractor management across all operational activity.
• Provide expert advice to the wider Mears leadership team on performance, procurement, supply chain and operational standards.
• Take overall responsibility for leading and driving the delivery of our social value commitments within the North Lanarkshire Enterprise Contract. This includes ensuring meaningful community impact, successful delivery of all agreed social value activities and the development and coordination of apprenticeship opportunities across the contract.

We are looking for a confident and influential leader who can operate effectively across a wide range of stakeholders. You will bring extensive experience in a senior leadership role within a repairs, maintenance, housing or local authority related environment, along with strong commercial awareness and the ability to manage budgets, interpret P&L reports and drive financial performance.

You will have a proven ability to cultivate senior networks, influence decision making and represent the organisation externally. A track record of achieving operational excellence in a demanding and high-performance environment is essential, as are exceptional communication skills and the ability to galvanise teams through clear direction and strong relationship building.

Experience of working productively with trade unions is important, as is a genuine commitment to delivering high quality customer service and driving continuous improvement.

Your performance will be assessed against:

• Financial metrics including net profit, budget expenditure, WIP and debt levels.
• Operational performance including client and internal KPIs and customer satisfaction.
• People performance including appraisals, retention, churn and sickness levels.
• Delivery of social value commitments including community activities and apprenticeship opportunities.

This is a highly influential leadership position where your work will directly shape service delivery, community outcomes and the long-term success of our North Lanarkshire operations. You will join a supportive and ambitious senior leadership team that is committed to delivering meaningful impact for our clients and the communities we serve.

Apply below or to discuss your application further; contact: Laura Crosby (laura.crosby@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.