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Customer Service Specialist
Job summary
A leading staffing firm is seeking a Customer Service Specialist in Hereford, England. The successful candidate will act as a vital link between customers and the business, ensuring efficient order management and exceptional service delivery. The role demands a background in customer support, preferably in manufacturing, and proficiency in SAP. This permanent full-time position offers opportunities for professional development in a dynamic and collaborative environment.
Benefits
Qualifications
- Experience in a customer service role, preferably within the manufacturing sector.
- Proficiency in SAP.
Responsibilities
- Manage orders from placement to delivery.
- Communicate with customers and internal teams.
- Resolve issues quickly and efficiently.
- Drive continuous improvement in customer service.
- Prepare and lead regular performance reviews with customers.
- Acknowledge and address customer complaints promptly.
- Collaborate to manage customer finished goods levels.
Skills
We're looking for a Customer Service Specialist who's passionate about delivering exceptional service and building strong relationships. In this role, you'll be the key link between our client's customers and the business, ensuring smooth order management and outstanding support.
- Permanent role with a leading global company
- Collaborative, supportive team environment.
- Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
- Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development.
- Manage orders from placement all the way through to delivery
- Communicate with customers and internal teams
- Resolve issues quickly and efficiently
- Drive continuous improvement in customer service
- Prepare and lead regular performance reviews with customers to enhance service delivery.
- Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
- Inventory Management: Collaborate with various internal functions to manage customer finished goods levels and aged inventory.
- Experience in a customer service role, preferably within the manufacturing sector.
- Technical Skills: Proficiency in SAP
- Job Title: Customer Service Specialist
- Location: Hereford, Herefordshire
- Closes: Jan 10th 2026
- Sector: Customer Services
- Contract: Permanent
- Hours: Full Time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.